"Without labor, nothing prospers."
-Sophocles

[Click here to directly go to the complete IT Support resume sample. ]

To prosper in the job-world, you need to be a step ahead of everyone else and stand out as the most suitable applicant for the targeted job profile.

There are several qualities that an IT support professional is expected to display in a resume to be recognized by the recruiters. And to achieve that you need to curate a resume that can effectively highlight your potential.

Here is a summary of our IT Support Resume 2020 Blog:

  • Stand out in a sea of resume by writing your name as the header while also making it easy for the recruiters to keep a track of your IT technician resume.
  • Provide the details of your contact and any other personal details as required.
  • Give an insight into your resume by composing a suitable resume summary or objective as per the years of work experience you have or don't.

Get noticed by recruiters and raise your chances of being shortlisted for the targeted IT support job profile that can help you prosper in your professional career.

Learn how to communicate your skills to the recruiters through a job-worthy IT support resume.

By the end of this blog, you will be able to write an impeccable resume while learning:

  • What to avoid and what to write in your IT support resume.
  • How to describe the professional work experience that you possess.
  • How to write a job-winning resume that can help you rank high on the ATS.
  • How to write an entry level IT support resume
  • Whether to compose an IT support resume summary or an IT support resume objective.
  • How to effectively optimize your professional information technology skills resume.

. . . All so you can get the job that you want!

In the meanwhile, you can make use of Hiration's Online Resume Builder to write a flawless IT support Technician resume with professional assistance.

Go check out our Online Resume Builder that is stocked with a huge library of examples and an IT support resume template that will blow your mind!

All you have to do is fill your details and it is ready to introduce you t the recruiters who can give you the required shortlist for the targeted job profile.

Here is a list of all the topics that you will be learning in this guide blog:

What is an IT Support Resume & why do you need it?

[Back to Table of Content ]

An IT support resume is one of the most ideal and effective ways to introduce yourself to the recruiters and communicate your professional skills to them.

It is an official meeting between you and the recruiters hence you should put extra effort and create a tech resume that highlights the most significant details about you.

Most of the recruiters rely on ATS (Applicant Tracking System) to filter through resumes and pick the most deserving applicant.

So make sure that you curate an ATS-targeted resume by using suitable keywords highlighted by the recruiters in the job listing as it can help you get on the radar of the resume and get a step closer to your dream job.

Learn about resume writing in detail by going through Hiration's do's and don'ts for your resume.

In the meanwhile, if you have an existing resume get it reviewed by professionals through Hiration’s Resume Review Service.

Look out for our AI-powered resume review service to get an in-depth review of your tech resume within seconds!

IT Support Sample Resume

Before we begin, take a look at our IT support resume template to know what an ideal IT support resume format should ideally look like:

3 years experienced IT Support Technician & Certified CompTIA A+ professional highly skilled in configuring & installing company's software & hardware and adept at diagnosing & troubleshooting equipment-related & connectivity issues. Proficient in training the in-house employees to increase overall productivity and skilled in liaising with the IT vendors to fulfill the company's as well as the client's requirements.
B.Sc. in Computer Engineering
Technical Support Intern
IT Support Technician
CompTIA A+ Certification
B
A
0
0
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021
Enter text here..

• Hardware/Software Installation • LAN/WAN Set-up • IT Troubleshooting • Network Administration
• LAN & WAN Connectivity & Maintenance • Application Testing • Inventory Management • Performance Improvement
• Training • Client Interaction • Documentation • Product Recommendation • Auditing • Problem diagnosis
• Vendor Management
Operating Systems: Windows, Linux, Unix
Software: ServiceNow, Spiceworks, Jira Service Desk
MS Word, Excel, Access, Outlook
Hardware/SoftwareInstallationLAN/WANSet-upServiceNowLinuxInventoryManagement
Enter text here..

PROFESSIONAL EXPERIENCE
Hardware/Software Installation
  • Installed and updated hardware & software and recommended computer equipment to improve productivity by 10%
  • Ensured the hardware connectivity to the network along with diagnosing & fixing all hardware & software issues
IT Troubleshooting
  • Collaborated with 5+ vendors to troubleshoot issues related to desktop equipment, LAN/WAN connectivity, and software
  • Designed & performed tests on applications as per the required standards and performed disaster recovery activities
Documentation
  • Performed an initial diagnosis of any issue, documented its findings and formulated & executed a strategy to fix it
  • Documented all upgrades & modifications to the systems and maintained the IT Inventory
Training & Client Servicing
  • Trained 50+ non-IT employees on analyzing & repairing minor hardware/software failures to increase efficiency by 15%
  • Analyzed the customer's requirements and recommended the appropriate, long-lasting & low-budget products
  • Interacted with the clients & attended in-person meetings to analyze, troubleshoot & diagnose hardware/software problem
INTERNSHIP
Systems Installation
  • Installed and configured computer systems & applications for 30+ employees
  • Responded to customer inquiries and assisted them in troubleshooting & resolving challenges
Network Administration
  • Updated, maintained & monitored all aspects of computer networks and resolved technical network related issues
  • Organized and documented the instructional guides & warranties for computer hardware
  • CompTIA A+ Technician | CompTIA | Feb '18
EDUCATION
  • GPA: 4.5/5.0
  • Member of All Asia Basketball Club (AABC) | Feb '15 - Present
  • Fundraising from anonymous sponsors to use the capital to provide clothes, blankets & toilet essentials for the local homeless | Feb '13 - Present

How to write your IT Support Resume

[Back to Table of Content ]

To write a computer IT resume that throws light on the most significant aspects of your details, you need to curate an effective resume.

Given below are the three stages of resume writing that can help you create a tech resume in a step by step manner with a professional approach:

  • Stage 1: Master IT Support Resume
  • Stage 2: First Draft of IT Support Resume
  • Stage 3: Final Draft of IT Support Resume

Master IT Support Resume

A master IT support resume refers to the folder of your details and pieces of information that can be used while framing your IT support analyst resume.

Gather all your information in a single place and cut down the hassle of collecting scattered pieces of information while writing your IT technical support resume.

Doing so can save you precious time while also make sure that you do not end up missing out on any important details in your IT technician resume.

Remember that your master folder can be used while framing your current resume and for any future resume updates. So make sure to list down even those information that may not be currently required as it can be used in the future.

First Draft of IT Support Resume

Once you prepare your master folder of information, start creating the first draft of your IT support resume.

In this stage, you have to compose the required sections in a computer IT resume from the ones given below:

  • Header
  • Personal Information
  • Profile Title
  • Professional Experience
  • Education
  • Certifications (if any)
  • Awards & Recognition (if any)
  • Additional Information (if any)

Final Draft of IT Support Resume

After completing the first and second stage, compose the following two sections in the final stage of resume writing:

  • Key Skills: Pick the most significant skills from the work experience section and align them in the "Key Skills" section. This section can help you highlight your professional expertise in your resume.

  • Summary/Objective: Write a resume summary if your work experience exceeds 3 years and write a resume objective if you have no or less than 3 years of work experience. Work on this section only after every other section of your resume is completed.

IT Support Resume Sections

[Back to Table of Content ]

Different sections in an IT support analyst resume can help you communicate different things about you to the recruiters and you must pick the most suitable sections.

Every resume needs to include the traditional standard sections that have been listed below:

  • Header
  • Personal Information
  • Profile Title
  • Summary/Objective
  • Key Skills
  • Professional Experience
  • Education

The following sections are optional and hence can be framed only or whenever required to enhance your IT support analyst resume:

  • Certifications (if any)
  • Additional Information (if any)
  • Awards & Recognitions (if any)

Read Hiration's 2020 Guide to sections in a resume to get in-depth knowledge about resume sections.

Raise your chances of getting shortlisted by recruiters with the help of Hiration’s Online Resume Builder.

Its huge library is filled with pre-filled resume templates that you can personalize to suit your professional expertise.

IT Support Resume: Professional Experience

[Back to Table of Content ]

You may have extensive years of professional experience but unless you effectively highlight them in your IT technical support resume the recruiters will not be able to recognize your potential.

The professional experience section is a major feature in a computer IT resume and you need to make sure that it is framed in the best way possible.

The three important factors that can help you make an impact on the recruiters through your work experience statements are discussed below:

  • STAR Format
  • Frame Points
  • Bucketing & Bolding

STAR Format

  • S is for the situation of your contributions.
  • T is for the task that was assigned to you.
  • A is for the strategy you put into action to perform your task.
  • R is for the result of your action in the form of an achievement figure.

The STAR format can help you create action-oriented statements while describing your work experience.

Make sure to make the best use of this format to communicate your professional experience to the recruiters and be recognized as an applicant who is qualified for the IT support job profile.

Framing Points

Your action-oriented statements can be made more effective by framing them in one-liners.

The following IT support resume examples can help you understand why it is important to frame your points and how you can achieve it.

IT Support Resume Example 1

" In my experience as an IT Support for the XYZ Company, I performed an initial diagnosis of issues while simultaneously documented the findings and executed the required strategies to successfully fix them. Accurately documented the upgrades of the systems and also maintained the IT Inventory. Effectively trained 40+ non-IT employees by teaching them how to repair any minor hardware or software issues to increase efficiency by 10%. Analyzed the requirements of the customers to recommend the most suitable products that would last for a longer period of time. Actively interacted with the clients to troubleshoot and diagnose hardware or software problems whenever required."

IT Support Resume Example 2

  • Performed initial diagnosis of issues, documented the findings and executed strategies to fix them
  • Documented the upgrades of the systems and maintained the IT Inventory
  • Trained 40+ non-IT employees on repairing minor hardware/software issues to increase 10% efficiency
  • Analyzed the customer's requirements to recommended suitable and long-lasting products
  • Interacted with the clients to troubleshoot and diagnose hardware/software problem

Framing Points: Analysis

In example 1 we can see that all the details are clustered together in a bulky and lengthy paragraph. While in example 2 the details are listed using bullet points to frame one-liners.

Now, from these two IT support resume examples, we can easily make out the effectiveness of framing points as compared to the paragraph.

The recruiters would find it easier to read through the framed points and may not be intrigued enough to go through a lengthy paragraph.

Hence it will be wise for you to frame your points in one-liners as it is clear and easy to read.

Bucketing & Bolding

We have discussed how framed points are clear to read and now let us compare two more IT support resume examples to understand the importance of applying bucketing and bolding in your one-liners.

IT Support Resume Example 1

  • Installed and updated the hardware & software of the company's computers to increase productivity by 10%
  • Ensured hardware connectivity to networks and fixed issues pertaining to hardware/software
  • Collaborated with 10+ vendors to troubleshoot issues related to LAN/WAN connectivity
  • Designed & tested applications as per the required standards and performed recovery activities

IT Support Resume Example 2

Hardware/Software Installation

  • Installed and updated the hardware & software of the company's computers to increase productivity by 10%
  • Ensured hardware connectivity to networks and fixed issues pertaining to hardware/software

IT Troubleshooting

  • Collaborated with 10+ vendors to troubleshoot issues related to LAN/WAN connectivity
  • Designed & tested applications as per the required standards and performed recovery activities

Bucketing & Bolding: Analysis

Look closely and you will find that both the IT support resume examples are describing the same points yet example 2 is making more impact as compared to example 1.

Framed points (example 1) do make your points clear to read but to enhance its readability you should create buckets and apply bolding (example 2).

Simply create suitable buckets and list down all the similar points under the relevant heading.

Once its done bold the most significant point in your one-liner as it can make it easier for the recruiters to notice with just a glance.

Both the IT support resume examples are highlighting the same points but the one-liners in the second example with bucketing and bolding are easier to read and comprehend.

To learn more about this section and how to perfect it, read Hiration's Blog on how to compose the work experience in your resume.

Here is an IT support resume sample showcasing what an ideal professional experience section looks like:

IT-Support-Resume-Professional-Experience

IT Support Resume: Key Skills

[Back to Table of Content ]

Just because you have the required skill set as an IT support does not mean that you should list them down randomly in an information technology skills resume.

You need to make sure that you do it the right way.

Also, keep in mind that the recruiters can recognize you as a suitable applicant just by looking at your key skills section.

Therefore carefully scan through your work experience section and pick those skills that have been justified in your one-liners. Then highlight them in a separate section under the heading "Key Skills" section.

Try to make use of IT support resume keywords that have been used by the recruiters in the job listing as it can also help you to rank high on the ATS.

Read Hiration's Guide on what skills to put on a resume and learn how to effectively curate an information technology skills resume.

Here is an IT support resume sample showcasing the perfect key skills section:

IT-Support-Resume-Key-Skills

IT Support Resume Summary

Compose a tech resume summary to give the recruiters an insight into your IT support resume summary.

A well-framed IT support resume summary can help you communicate your achievements and contributions to the recruiters even before they scan through your entire resume.

Remember the following points while composing your IT support resume summary:

  • It should be framed at the end because that way it is easier to avoid unnecessary details and to decide what to highlight.
  • Try to include suitable keywords that have been used by the recruiter in the job listing.
  • Avoid writing more than 4 lines in your resume summary unless you have extensive years of experience wherein you can write 5 lines.
  • Compose a resume summary only if you have professionally worked for over 3 years.

Read Hiration's 2020 Resume Summary Guide and learn how to write an impressive summary for an IT support resumes.

Given below is an IT support resume sample showcasing the ideal resume summary:

IT-Support-Resume-Summary

Resume-writing can be an effortless affair with Hiration's Online Resume Builder.

IT Support Resume Objective

An IT support resume objective should be written if:

  • you have zero work experience.
  • you have less than 3 years of limited work experience.
  • you are writing an entry-level resume as a fresh graduate.

Focus on the fact that your IT technician resume objective can help you sell your skills as an IT support professional to the recruiters and raise your chances of being shortlisted.

Learn more about IT support resume objective by reading Hiration's Guide on Resume Objectives and learn the art of composing the perfect IT support resume objective.

IT Support Resume: Header

[Back to Table of Content ]

Just as the name suggests the header of your IT support resume should be at the topmost part of the resume.

Your name gives a unique identity to a tech resume and also makes it easier for the recruiters to keep track of your IT technical support resume.

Follow the given points to frame your tech resume header like a pro:

  • Write it in the largest font size in your resume.
  • Ideally, it should be written in the range of 16-20 font size.
  • Leave a single space between your first name and last name.

If you happen to have a middle name write only the initial followed by a period and place it between your first and last name.

Hiration’s Guide To Writing The Perfect Resume Header can help you learn the art of curating the perfect resume header.

To help you visually understand how an ideal resume header is framed we have provided an IT support resume sample showcasing the specific section:

IT-Support-Resume-Header

It is never too late to curate the perfect resume to help you raise your shortlist so go to our Online Resume Builder and create the perfect resume.

IT Support Resume: Personal Information

[Back to Table of Content ]

In case of any likely shortlist, the recruiters need your personal details to get in touch with you.

Details of the following are ideally required in a tech resume:

  • Contact Number
  • Email Address
  • Current Location

Additionally, you can also include the following details:

  • LinkedIn profile link
  • Link to an online portfolio

Hiration Pro Tip: Try to avoid mentioning details of your marital status, religious affiliation, or political inclination in your resume unless they are explicitly asked for. Many countries forbid it by law to mention these things to avoid biased hiring.

Contact Number

You need to provide your contact number and make sure that it is active at all times so that the recruiters can reach you anytime.

The recruiters may also want to interview you over the phone itself and may want to confirm with you before scheduling any appointments or face to face interviews.

You can give out your contact number in the below-given format:

+1 (172) 137 1252

Email Address

Provide your official email address in your IT technical support resume as it can help the recruiters to easily reach out to you.

Give out only the email address that has your real name to maintain a professional approach and strictly avoid giving out an email address that has made up names.

Here is an example of an ideal email address to be provided in a tech resume:

james@xyz.com or jamesstallman@xyz.com

Current Location

If you are looking for a job outside your country, mention your city and country of residence. But if you are applying for a job in your own country, simply mention the city and state of your residence.

Avoid giving out details like your house number, name of your locality, street number, etc. as they are unnecessary information on an IT technician resume.

Read Hiration's Guide to composing your contact information and learn more about this section.

To know what an ideal personal information section should ideally look like, take a look at the IT support resume sample below:

IT-Support-Resume-Personal-Information

Use our Online Resume Builder to put together a perfectly fashioned resume.

It comes with a pre-designed & pre-filled resume template that you can easily modify to suit your needs & preference.

IT Support Resume: Profile Title

[Back to Table of Content ]

Every job profile has its unique title and hence you need to mention your profile title in a tech resume to make the recruiters identify the level of your professional status.

Profile titles help you communicate the following points:

  • Your current professional designation.
  • Your functional industry.
  • Level of seniority in your line of work.

The profile title should be the largest text on your tech resume in the range of 14-16 font size.

Do not lie or exaggerate your profile title because it would pass off as intentionally cheating the recruiters and it may affect your job application.

Look at our IT support resume sample to get a better insight of how an ideal profile title is framed:

IT-Support-Resume-Profile-Title

Also, we advise you to go all out on our AI-powered Resume Review Service to get an in-depth and constructive analysis of your resume for IT support within minutes of uploading it on our tool!

Keep an eye out on the bottom-left corner of this page!

IT Support Resume: Education

[Back to Table of Content ]

Your educational qualification plays an important role in helping you stand out as a qualified applicant for the targeted job profile.

It can enhance your credibility as an eligible applicant who has the right set of skills and work experience along with the required educational qualification.

And even if you lack professional experience, your educational qualification can help you communicate yourself as a suitable applicant.

The education section of your resume for IT support should ideally consist of the following:

  • Name of the school/university.
  • Name of the courses you pursued.
  • Location of your school/university.
  • Enrollment and graduation dates.

Refer to Hiration's Guide on how to list education on your resume to read an exhaustive guide on how to correctly curate the education section.

Here is an IT support resume sample showcasing the ideal education section for your tech resume:

IT-Support-Resume-Education

IT Support Resume: Certifications

[Back to Table of Content ]

A certified professional has a higher chance of being shortlisted for a job as compared to an uncertified applicant.

It is so because being certified to practice one's line of work gives you added knowledge and skills to shoulder the responsibilities that would come with an IT support job profile.

The certification section of your IT technician resume communicates the following details about you:

  • Certification course name.
  • Name of the institute of affiliation.
  • Location of the institute of affiliation.
  • Enrollment and completion date of the course in the month & year format.

Read Hiration's Guide on listing certifications on a resume to get a better understanding of this section.

You can refer to our IT support resume sample demonstrating the ideal certifications section for your tech resume:

IT-Support-Resume-Certification

In the meanwhile, make your own future by giving yourself the best shot at getting shortlisted by composing your resume with our professionally designed Online Resume Builder.

Resume Review & Free Resume Templates

[Back to Table of Content ]

Get your resume professionally reviewed by our resume experts at Hiration.

Your resume will be reviewed in compliance with the below-mentioned parameters:

  • Recruiter Friendliness
  • Compliance with industry norms
  • Content Relevance
  • ATS Compliance
  • Design Compatibility
  • Conversion Scope
  • Performance Assessment
  • Global Compatibility
  • Resume Formatting (font, margins, the order of sections, etc.)

You will get 2 resume templates for free with our Resume Review Service!!

Online Resume Builder for your Resume

[Back to Table of Content ]

Here is a list of the resources that come with our Online Resume Builder:

  • Full rich-text editor
  • Option to save unlimited resumes
  • 25+ resume designs
  • Live resume editor
  • Unlimited PDF downloads
  • 100+ resume templates
  • 1-click design change
  • A sharable link

Feel free to go to our Online Resume Builder and make use of the pre-filled templates and replace them with your details as per your requirement.

Key Takeaways

[Back to Table of Content ]

  • Always provide your active contact number and official email address for the recruiters to get in touch with you in case of any likely shortlist.
  • Use bullet points to frame one-liners and describe your work experience in the most effective manner.
  • Write action-oriented sentences by giving out achievement figures in your one-liner points.
  • Compose a suitable resume summary to give an insight into your resume and highlight your professional contributions and achievements.
  • Always provide only the exact profile title that helps you communicate your professional status to the recruiters.

Now that we have reached the end of this blog, make use of all the IT support resume examples and IT support technician resume samples that we have provided in this blog as it can help you in writing a great resume.
You can also write to us at team@hiration to resolve any queries or questions.