A front desk receptionist is the gateway to any business and organizations are careful with who they employ as the face of their company.

[Click here to go directly to the complete front desk resume sample. ]

This is why it’s important that your resume is a reflection of your amazing personality and displays the qualities that you possess proficiently.

This blog will help you come up with front desk resume ideas that will help you build a spectacular front desk resume profile and get you closer to the shortlist that you crave.

Here is a summary of our Front Desk Resume 2019 Blog:

  • Do not use "CV or Resume" to label your hospitality resume, instead write your full name as the header.
  • The reverse-chronological format is the ideal front desk resume format to build all sections of your front desk resume.
  • Never skip over framing a fitting hospitality resume objective/summary.

Read this blog to arm yourself with the information that will make you the master at writing hospitality resumes. Take heed of the hospitality resume examples and hospitality resume samples provided in this blog.

By the end of this blog, you will be able to write a job-winning resume by learning:

  • What to write in your front desk resume and how to write it.
  • How to frame your professional experience section to portray your best self.
  • How to build ATS-targeted hospitality resumes from scratch.
  • How to optimize your front desk resume skills effectively present them on your resume.

Make use of Hiration's Online Resume Builder which comes with a huge library of hotel resume samples. Just fill the details and you are done.

Here is a list of all that you will learn through this blog:

Front Desk Resume Sample

Take a look at our complete front desk resume sample below to know what an ideal resume should look like:

4+ years experienced Certified Front Desk Receptionist highly skilled in providing exceptional customer experience including MNCs, corporate clients & business guests. Adept at liaising with vendors to maintain office stock and kitchen inventory. Proficient in supervising the housekeeping staff and training new front-desk employees by complying with internal standards & industry policies to upload institutional values and ensure a stellar performance.
• Travel Booking • Interview Scheduling • Inventory Control • Staff Management & Supervision • Customer Servicing
• Invoicing & Payments • Office Administration • Log-Book Management • Vendor Support • Training • Credit Card Verification
• MS Excel • MS Word • MS PowerPoint • Quickbooks
PROFESSIONAL EXPERIENCE
    Client Servicing & Credit Card Verification
    • Welcomed guests and addressed ~20+ inquiries daily & requests in a timely & efficient manner to resolve guest concerns
    • Informed clients about the payment methods & verified 50+ credit cards data on a daily basis
    Training, Supervision & Invoicing
    • Supervised 15+ housekeeping staff members to make sure all rooms are clean & can be allocated to new guests
    • Orchestrated rate negotiation and invoicing for 200+ large clients & business guests
    • Handled 3 vendors, balanced monthly vendor statement & invoices and negotiated with the vendors to crack the best deals
    • Trained 3 new front desk employees to make sure they are familiar with all the hotel products, services, facilities & pricing
    Front Desk Expenditures & Inventory Management
    • Oversaw front desk expenditures, sign-in & sign-out logs, and total calls received in a day by maintaining a log-book
    • Planned and scheduled 20+ conferences & 3+ trips of the managers on a weekly basis at the best possible prices
    • Managed the kitchen stock and front-desk inventory to ensure that it's updated and carries all the latest tools & equipment
    Key Achievements
    • Won 'Client Appreciation Award' from the management for working assiduously | Jun '18
    • Received 'Employee of the Month' award out of 200 employees | Jun '19
    EDUCATION
      • Top 10 percentile of the class
      • Certified Front Desk Representative | American Hotel & Lodging Educational Institute | Jun '16
      • Languages: English, Spanish, German, French

      What is a Front Desk Resume & why do you need it?

      A resume acts as the first mode of contact between you and your recruiters. It helps you communicate your efficiency to the recruiters and provide a window to your work ethic and candidature.

      A factor that every applicant should be aware of today is the Applicant Tracking System or ATS. It is a tool used by most recruiters to filter through all the applicants and pick out the most suitable ones.

      It works on logarithms that scan the applications for keywords among other criteria to save the time of the recruiters. So, however you may be an amazing candidate, the recruiter will never get a chance to even lay eyes on your resume if it does not get parsed by the ATS.

      So, aim at writing an ATS-friendly resume by using appropriate keywords that are relevant to the specific job that you are applying for.

      This blog will help you figure out how to draft an ATS-compliant resume that can help raise your chances of being shortlisted for the job.

      Need a checklist to breeze through the task of writing your resume? Read the do’s and don’ts of writing resumes to build an impeccable hospitality resume.

      Front Desk Resume Format

      Use one of the following 3 front desk resume formats:

      • Reverse Chronological Resume Format
      • Functional Resume Format
      • Combination/Hybrid Resume Format

      Choose a suitable front desk resume format depending on the stage of your career. The number of years of work experience you have will determine the format that will work best for you.

      Determine which front desk resume format will work best for you by reading the following:

      • Functional resume format: Ideal for entry-level professionals/freshers. Although, you should be mindful that it is not very ATS-friendly.
      • Reverse chronological resume format: It can be used by entry- to mid-level professionals.
      • Combination/Hybrid resume format: Ideal for senior-level professionals/frequent job-switchers/professionals with career gaps as it focuses on your skillset rather than the dates of your employment history.

      Front Desk Resume Length

      A 1-page resume works in most cases as an overly lengthy resume can be too tedious to read and will probably turn off the interest of recruiters.

      However, if you have been in the workforce for more than 10 years, you may need more space and a 2-page resume will work fine for you. But, try to stick to that length only.

      Front Desk Resume Sections

      Pay attention to each section of your hospitality resume, even if it seems insignificant or not utterly important.

      Find below the list of all the standard sections that should be drafted in your front desk resume:

      • Header
      • Personal Information
      • Profile Title
      • Summary/Objective
      • Key Skills
      • Professional Experience
      • Education

      You can also frame the following optional sections if space allows or if you feel they will add value to your front desk resume:

      • Certifications
      • Awards & Recognition
      • Volunteering Experience
      • Additional Information

      Read Hiration's 2019 Guide to sections in a resume to learn more about how to frame these sections and get more front desk resume ideas.

      Use Hiration's Online Resume Builder which comes with a huge library of pre-filled & pre-designed hospitality resume templates that can be customized as per you want.

      How to write your Front Desk Resume

      Follow these three important stages of resume writing to build an effective shortlist-worthy resume:

      • First Stage: Master Front Desk Resume
      • Second Stage: First Draft of Front Desk Resume
      • Third Stage: Final Draft of Front Desk Resume

      Further, we will discuss these three stages in detail and explain why it is important to take this approach.

      Master Front Desk Resume

      We start easy by just dumping every information you can think about regarding your employment history and your educational details in one source file.

      This is a master folder which will be further used to write the hotel front desk resume that you will be sending out to recruiters.

      Not only will you be using the master draft to write your front desk resume in the present time-line but it will also be used in the future to make updates to your front desk resume.

      Begin by listing every piece of information in your master front desk resume. It doesn’t limit to details that you think are relevant. You never know what information you may need, so do not discriminate between any information and list everything down.

      This also means that you will not have to rely on memory alone. Thus, saving both time and effort.

      First Draft of Front Desk Resume

      In the second stage, you have to create the first draft of your hotel front desk resume by framing these sections:

      • Header
      • Personal Information
      • Profile Title
      • Professional Experience
      • Education
      • Certification (if any)
      • Awards & Recognition (if any)
      • Additional Information (if any)

      Always remember that the standard sections are compulsory and the sections marked ‘if any’ is optional and should only be framed if they apply to you.

      Final Draft of Front Desk Resume

      In the third and final draft of writing your hotel front desk resume, you should frame the following sections:

      • Key Skills: Curate your front desk resume skills section at the second-to-last step as to write this you will have to scan through your resume, specifically the professional experience section to pick the most effective skills and replicate them in this section.
      • Summary/Objective: Curate this section at the very last while writing your front desk resume. This is a brief overview statement of your resume and here you need to highlight your achievements and contributions.

      Ensure to read our guide on how to write a resume to learn more about the resume-writing process.

      Front Desk Resume: Header

      The header of your resume is by default your real full name. Using your name gives your resume a unique identity and makes it stand out from the other competitors.

      Employ the following points while framing the header of your hotel front desk resume:

      • Write your full name on the topmost part of your resume in 16-20 font size.
      • This should be the largest text in your resume.
      • Initialize any middle name, if you have one. For example, Michael Gary Scott should be written as ‘Michael G. Scott’.

      Read Hiration’s 2019 Guide To Writing The Perfect Resume Header to learn the craft of curating a perfect header for your front desk resume and obtain even more front desk resume ideas.

      Given below is our hospitality resume sample illustrating the ideal resume header:

      Front-Desk-Resume-Header

      Build your resume with Hiration's Online Resume Builder for a higher chance of being shortlisted.

      Front Desk Resume: Personal Information

      If your resume were to be shortlisted, the recruiters would need the information to get in touch with you. The personal information section will furnish these details.

      Given below is a list of what an ideal personal information section should contain:

      • Your functional mobile number
      • Your professional email ID
      • Your current location of residence

      Hiration Protip: We will advise you to not give out your marital status, religious affiliation, or political inclination. Most countries have even forbidden it by law to mention these as it may lead to biased hiring.

      Updated Mobile Number

      Sometimes recruiters might want to interview you over the phone or want to schedule an interview. Hence, you should provide an active mobile number that you are readily available on.

      Be careful while writing your number and avoid typing mistakes as it may lead to a potential recruiter never being able to get in touch with you.

      Below is the correct format for writing your mobile number:

      • Use your country’s ISD code as a prefix before your phone number
      • Put a plus sign (+) before the ISD code
      • Eg: +1 42695 82170

      Professional Email Address

      Emails are convenient and professional means of communication. So, provide an email ID that you created keeping in mind that you need to sound professional.

      Use your name to frame your official email ID. Example: michael@xyz.com or michaelscott@xyz.com

      Do not give out casual email IDs with childish names because it can make your application seem not-serious. Example: worldsbestboss@xyz.com or janbrokemyheart@xyz.com

      Current Location of Residence

      These are some of the points to be mindful of while writing your current location on your front desk resume:

      • If you are looking for a job in your own country, write the city and state of your residence.
      • If you are looking for a job in another country, write the city and country of your residence.
      • Do not write your house number, street number, or your locality name. These are unnecessary details that the recruiters do not require.

      Read Hiration's 2019 Guide to composing your contact information. It will help you get a better understanding of how the personal information section should be framed.

      There are several front desk resume examples attached to this guide. Take a look at this hotel resume sample below to understand what a personal information section should look like:

      Front-Desk-Resume-Personal-Information

      Use Hiration's Online Resume Builder to fashion a perfect front desk resume. It comes with pre-designed & pre-filled hospitality resume templates that you can easily modify to suit your needs & preferences.

      Front Desk Resume: Profile Title

      Profile titles are important in your front desk resume as they directly reflect your professional status by communicating your current designation, your functional industry and your level of seniority in your line of work to your recruiter.

      This hotel resume sample shows what an ideal front desk resume profile title section should look like:

      Front-Desk-Resume-Profile-Title

      As can be seen in the example above, it is the second-largest text in the resume after the resume header and is written in the range of 14-16 font size to increase its visibility.

      We would also advise you to not exaggerate your front desk resume profile title as it will come off as deliberately cheating the company.

      In case you already have a front desk resume but are unsure about its competency, we will rate your resume and tell you what you can do to make it better. Use Hiration’s AI-powered Resume Review Service today.

      Front Desk Resume: Professional Experience

      Your professional experience section is the most important data in your front desk resume and it takes up the majority of your resume. Ensure that you draft this section thoughtfully.

      You can use this section to make the recruiters recognize your potential and establish yourself as the best candidate for the job.

      This can be done by following the below-mentioned guidelines:

      • Use the STAR format
      • Frame one-liner points
      • Use bucketing & bolding

      Read Hiration’s Guide on how to compose the professional experience section in your resume and establish your candidacy in the right manner.

      Need a visual to what the perfect professional experience section should look like? Here’s a hospitality resume example:

      Front-Desk-Resume-Professional-Experience

      Below, we have expanded on these three tips:

      STAR Format

      Let us start by what is considered the best format to frame the points in the professional experience section of your front desk resume.

      STAR stands for:

      S: Situation - The situation that led to your contributions.
      T: Task - A task that was assigned to you.
      A: Action - What action you took to fulfill the assigned task.
      R: Result - What were the results of this action in the form of an achievement figure.

      The root of the effectiveness of the STAR format stems from the fact that it establishes a cause-effect relationship in each point between your actions and their results. This shows the recruiter the exact way you benefited the organizations that you previously worked with.

      Framing Points

      Another tip we want to impart is the use of framing one-liner bullets instead of paragraphs to communicate your roles & responsibilities while communicating about your previous roles.

      Let us look at these two front desk resume examples below and briefly analyze them to understand the importance of framing points and how you can apply it to elevate your resume-writing process.

      Example 1:

      “I addressed 30+ inquiries daily while welcoming guests and solved their requests in a timely & efficient manner. I also notified clients about payment methods & verified 300+ credit card data weekly. Moreover, I spearheaded a team of 20+ housekeeping staff members and made sure that all the rooms were clean and can be allocated to new guests. Additionally, I orchestrated rate negotiations and invoicing for 300+ large clients & business guests.”

      Example 2:

      • Addressed 30+ inquiries daily while welcoming guests and solved their requests in a timely & efficient manner
      • Notified clients about payment methods & verified 300+ credit card data weekly
      • Spearheaded a team of 20+ housekeeping staff members and made sure that all rooms were clean & can be allocated to new guests
      • Orchestrated rate negotiations and invoicing for 300+ large clients & business guests

      Framing Points Analysis

      By analyzing and comparing the above two front desk resume examples, we can easily state that framing points make the resume more readable unlike the use of paragraphs.

      While both the examples are stating the same information, by framing points we have made the statements more readable, clear, and easily comprehensible.

      Do not be afraid of leaving a little white space as the lack of it, as can be seen in example1, will make your resume look bulky and it may not be able to effectively communicate your skills and achievements to the recruiters. Hence, invariably leading to rejection all the time.

      Hence, make use of one-liner bullet points and frame these following the STAR format to achieve the shortlist that your heart desires.

      Bucketing & Bolding

      At last, we come to bucketing & bolding.

      Here, all you need to do is identify similar points and group them under unique subheadings while highlighting the important aspects of each point like performance figures.

      Let us look at these two front desk resume examples and analyze them to understand how you can also implement bucketing & bolding to enhance the quality of your front desk resume.

      Example 1:

      • Addressed 30+ inquiries daily while welcoming guests and solved their requests in a timely & efficient manner
      • Notified clients about payment methods & verified 300+ credit card data weekly
      • Spearheaded a team of 20+ housekeeping staff members and made sure that all rooms were clean & can be allocated to new guests
      • Orchestrated rate negotiations and invoicing for 300+ large clients & business guests

      Example 2:

      Client Servicing & Credit Card Verification

      • Addressed 30+ inquiries daily while welcoming guests and solved their requests in a timely & efficient manner
      • Notified clients about payment methods & verified 300+ credit card data weekly

      Supervision & Invoicing

      • Spearheaded a team of 20+ housekeeping staff members and made sure that all rooms were clean & can be allocated to new guests
      • Orchestrated rate negotiations and invoicing for 300+ large clients & business guests

      Bucketing & Bolding: Analysis

      As we can see from the above two front desk resume examples, framing one-liner bullet points alone is not enough to hold the recruiters' attention. You need a little more.

      By using bucketing and bolding, you direct the attention of the recruiter to specifics that you want to make sure does not skip their notice, as is done in example 2.

      Hence, frame one-liner bullets and bucket and bold them to bring out the best of your resume. This makes your resume look organized and articulate.

      Framed your front desk resume already? Get an honest and articulate review through Hiration’s Resume Review Service.

      Front Desk Resume: Education

      Provide your educational qualifications to get an edge on your competitors. The education section of your front desk resume should ideally consist of:

      • Name of your school/university.
      • Name of the courses you have pursued.
      • The location of your school/university.
      • Date of enrolment and graduation from each course (in month and year format).

      Refer to Hiration's 2019 Guide on how to list education on your resume to read an exhaustive guide on how to curate the perfect education section for your front desk resume.

      Here is our hospitality resume example showcasing the ideal education section:

      Front-Desk-Resume-Education

      The above example you see is drafted with the use of Hiration's Online Resume Builder. Use it to get access to amazing designs and templates.

      Front Desk Resume: Certifications

      Listing your certifications on your front desk resume will add value to your professional experience and educational qualification. It can bring you to the recruiters’ attention and make them recognize your potential.

      It makes you stand out as it shows your dedication. It shows that you took out time to get certified and hence singles out your passion for the job.

      The certification section of your front desk resume should communicate the following details:

      • Name of the certification you have pursued.
      • Name of the certificate issuing body.
      • Location of the certifying body.
      • Enrollment and completion date in the month and year format.

      You can align these points in the below-mentioned format:

      {Name of certification} | {Affiliating Institution} | {Location} | {Date} (in month & year format)

      If you are curious for more information, read Hiration's 2019 Guide on listing certifications on a resume..

      Look at what an ideal certification section looks like in our front desk resume example:

      Front-Desk-Resume-Certifications

      Take the reins of your career back by identifying the defaults of your resume. Use Hiration’s Resume Review Service to know exactly how.

      Front Desk Resume: Additional Information

      Although not a mandatory section, the additional information can prove to be the key to why you might be shortlisted, especially if you are just starting your career.

      In this section, you can add any miscellaneous information, ranging from your ability to use multiple languages and any relevant hobbies that may help enhance your job application.

      The hospitality resume sample that we have attached below shows what a perfectly composed additional information section should look like:

      Front-Desk-Resume-Additional-Information

      In the meanwhile, write a front desk hotel resume that will boost your chances of being shortlisted with Hiration's Online Resume Builder

      Front Desk Resume: Key Skills

      Intrigue the recruiters by using industry-specific skills in this section. Go through your resume with a fine-toothed comb and pick out the skills that the recruiter will love to see here.

      Also, align your resume with the needs of the ATS by mentioning the keywords used in the job description of the job you are targeting. Although, only write the skills that are justified in your professional experience.

      We would like to take this opportunity to also remind you to curate the key skills section of your front desk resume in the second-to-last step when writing your resume.

      Read Hiration's 2019 Guide on what skills to put on a resume Hiration's 2019 Guide on what skills to put on a resume for a more detailed guide on this section.

      Get your front desk hotel resume reviewed with Hiration’s Resume Review Service. It is free of cost and will help you get closer to a job interview!

      Here is our front desk resume sample showcasing the ideal front desk resume skills section:

      Front-Desk-Resume-Key-Skills

      Front Desk Resume Summary

      A recruiter will glance through your resume in less10 seconds. How can you hook their attention so that you advance to the next round?

      Make their task easier by summing up the most important data at the beginning itself. Use the summary section to the fullest to make the recruiters recognize your potential.

      Highlight the most significant skills you possess and your contributions and achievements towards your previous organizations without using any names.

      Read the list below for tips on how to curate the perfect resume summary:

      • Write your front desk resume summary at the end as it makes it easier to decide what to put on this section and eliminates the need to go back for edits.
      • Start by writing your years of experience and go on to include your career highlights.
      • Sprinkle the keywords used in the job description of the job you are targeting.
      • Keep it limited to 3-5 lines only and write it only if you have a work experience of 3 years or more.

      Read Hiration's 2019 Resume Summary Guide and write an impactful front desk resume summary yourself.

      Attached below is the example of an ideal resume summary. The snippet is taken from our hospitality resume template:

      Front-Desk-Resume-Summary

      You can also make resume-writing an effortless affair with Hiration's Online Resume Builder.

      Front Desk Resume Objective

      The hospitality resume objective serves the same purpose as a front desk resume summary. The only difference is that the objective is required by people with no work experience or with work experience of fewer than 3 years.

      They can also be used by professionals with career gaps. Here, you talk about what you can contribute towards an organization and not about what you expect from the organization.

      Read Hiration's 2019 Guide on Resume Objectives to learn more about fashioning impeccable front desk resume objectives.

      Resume Review & Free Front Desk Resume Templates

      Get your front desk resume professionally reviewed by our resume experts at Hiration. Your resume will be reviewed in compliance with the below-mentioned parameters:

      • Compliance with industry norms
      • Content Relevance
      • Recruiter Friendliness
      • Design Compatibility
      • Conversion Scope
      • ATS Compliance
      • Global Compatibility
      • Performance Assessment
      • Resume Formatting (font, margins, the order of sections, etc.)

      You will also get 2 front desk resume templates for free! Use Hiration's Resume Review Service today!

      Online Resume Builder for Front Desk Resume

      Hiration’s Online Resume Builder is professionally designed to specifically help you curate a shortlist-worthy, ATS-targeted resume. It comes with the following resources:

      • Option to save unlimited resumes
      • 25+ resume designs
      • Full rich-text editor
      • Unlimited PDF downloads
      • 100+ resume templates
      • 1-click design change
      • A shareable link
      • Live resume editor

      Use Hiration’s Online Resume Builder to write an impeccable front desk resume.

      Key Takeaways

      • Use STAR format to write the one-liner bullet points in the professional experience section to establish a cause-effect relationship that makes your front desk hotel resume comprehensible.
      • Start every one-liner bullet point in your professional experience section with an action verb and use the past participle of the verb for all your former profiles and present continuous for present profiles.
      • Apply bucketing & bolding to highlight your most significant skills and achievements while framing the bullets in your front desk resume.
      • Write a front desk resume summary if you hold an experience of 3 years and above and a hospitality resume objective for 3 years and less of work experience.
      • Provide performance figures in the professional experience section wherever applicable.
      • Use the month and year format to write dates throughout all sections of your front desk resume.
      • Keep the length of your hospitality resumes to a single page. Only exceed this length if you have more than 10+ years of experience.

      We have now come to the end of this blog.

      It’s time for you to put this knowledge to use and start writing your job-winning front desk resume. Head on over to Hiration’s Online Resume Builder and make your job easier.

      You can also write to us at team@hiration.com with any queries.