One desktop support job receives over 1,000 job applications. Is your resume good enough to outshine them all?

[Click here to directly go to the complete desktop support resume sample. ]

If it isn't, it's time to focus on your resume to take that coveted job home.

Domain expertise won't fetch you your dream job if your desktop support resume skills fail to reflect on your resume.

To get a shortlist today, your desktop support resume needs to reflect the professionalism that you carry in your bones. Only then will you come close to getting shortlisted for the job of your dreams.

Here’s a summary of our Desktop Support Resume 2019 Blog:

  • Do not exaggerate or lie in your computer support technician resume. Recruiters will easily detect your bluff so it's best to stay away from over glorifying your roles.
  • Present your desktop support resume skills accurately in your resume. Doing this helps you showcase your professional abilities effectively.
  • Write a resume summary only if you have a minimum work experience of 3 years. If you don't, write a desktop support resume objective instead.
  • Keep the resume length limited to one page. But if you have over 10+ years of experience, you can write a 2-page computer support technician resume.

That's not all.

We have illustrated 10+ desktop support resume samples in this guide to help you visually comprehend the guidelines and DOs and DONTs that we have given in this blog.

This is aimed at helping you learn from practical examples, making this blog a fun learning experience for you.

By the end of this blog, you will be able to singlehandedly compose a shortlist-worthy desktop support technician resume and you will learn:

  • Which desktop support resume format is right for you.
  • How to effectively showcase your desktop support resume skills.
  • Whether to write a desktop support resume objective or a summary.
  • How to write a desktop support resume for fresher & experienced people.
  • How to identify & incorporate desktop support resume keywords in your resume.

. . . All so you can get the job that you want!

In the meanwhile, you can use Hiration's Online Resume Builder to write a masterpiece of a computer support technician resume for a hassle-free resume writing experience.

Our Online Resume Builder comes with a customized and pre-designed desktop support resume template that you can easily modify to suit your needs & preference.

All you have to do is put your details in this desktop support resume template. That's all!

Moving on, here's a list of what you will learn in this blog:

Desktop Support Resume Sample

Before we begin, take a look at the below-mentioned desktop support resume sample to observe what an ideal desktop support resume should look like.

We have made this resume with Hiration's Online Resume Builder.

5+ years experienced CompTIA A+ Certified Desktop Support Professional with demonstrated expertise in rendering critical assistance to users and escalating issues to facilitate swift issue resolution. Highly adept at managing teams to direct network security, configuration, and upgrades. Proficient in resolving technical issues with proven success in bolstering productivity by consistently identifying previously unresolved software issues and streamlining processes.
  • Hardware Support
  • Software Support
  • Troubleshooting
  • Software Upgrade
  • PC Repair
  • Customer-Service
  • Problem Resolution
  • Escalation Management
  • Inventory Control
  • Network Security & Configuration
  • User Assistance
  • Windows OS
  • Linux OS
  • Mac OS
  • Languages: Spanish, English, French, and Portuguese
PROFESSIONAL EXPERIENCE
    Technical Support & User Assistance
    • Administered hardware & software support for 1000+ devices and a varied user base of 5000+ users
    • Facilitated hardware support including support, maintenance, troubleshooting and repair of PCs & peripherals
    Problem Resolution & Escalation Management
    • Provided detailed descriptions of issues in trouble ticket system & followed up to ensure swift resolutions
    • Solved departmental technical emergencies to minimize data loss by 95%, meet deadlines & support user needs
    • Partnered with Tier 2 & Tier 3 help desk peers based in US & China to resolve complex issues that needed escalation
    Security Upgrades & Inventory Management
    • Designed PC images based on hardware and departmental security needs on a weekly basis
    • Planned, procured, configured, and implemented upgrades on Dell & Lenovo workstations, laptops & servers
    • Created & managed hardware inventory for laptops, desktops, servers & printers for 5+ office locations & 10+ job sites
    Key Achievements
    • Received outstanding ratings on performance reviews each year for customer service & technical problem solving
      Customer Service, Risk Mitigation & User Support
      • Supported 500+ user stations in a Windows 10 environment for 10+ clients on a monthly basis
      • Resolved trouble tickets 50% faster than other desktop support technicians & replaced hardware for 500+ devices
      • Identified a recurrent software issue & fixed malware problems that saved 20,000 hours of productivity time per year
      EDUCATION
        • Top 5 percentile of the class
        • CompTIA A+ Certification | Computing Technology Industry Association (CompTIA) | Jan '14 - Feb '14

        Desktop Support Salary

        The average salary of a desktop support technician as quoted by various websites is mentioned below:

        What is a Desktop Support Resume & why do you need it?

        A desktop support technician resume is a piece of document that carries important information about you such as your educational background, desktop support resume skills, and your professional trajectory.

        Your resume talks about your last job profile and highlights the story of your professional life.

        Simply putting down the above-listed information in your tech support resume is not enough. Information needs to be customized according to the needs of the ATS.

        Since most companies today have started using the Applicant Tracking System (ATS) to shortlist candidates, you don't stand a winning chance at getting shortlisted if your desktop support technician resume is not ATS-compliant.

        In other words, you need to write an ATS-compliant desktop support resume.

        Read on to learn how an ATS-compliant resume is composed.

        While you're at it, get your existing tech support resume professionally reviewed by Hiration’s AI-powered Resume Review Service to get a quick analysis of your resume within minutes!

        Desktop Support Resume Format

        There are types of resume format:

        • Reverse-chronological format
        • Functional resume format
        • Hybrid/Combination resume format

        The desktop support resume format that you pick should be one that addresses your needs. It needs to be ATS-compliant and should be one that best projects your professional expertise and desktop support resume skills.

        It should be ATS compatible and recruiter-friendly too.

        From the above-listed resume formats, two of them satisfies this need. We have listed them below:

        • Reverse-Chronological Format
        • Hybrid/Combination Resume Format

        The Reverse-Chronological Resume Format is a resume format that follows the reverse timeline order for structuring resumes.

        The Hybrid/Combination Resume Format follows the reverse-timeline order and gives equal weight to your skills.

        If you are a mid-level or senior-level professional with years of work experience to your name, you can use both the reverse-chronological and hybrid/combination resume format.

        If you are an entry-level professional or someone who has switched jobs too many times in a year, the hybrid/combination resume format is the ideal resume format for you.

        Since the reverse chronological resume format gives weight to the timeline of your work experience, it is not ideal for frequent job switchers as it exposes career gaps. Similarly, it is not ideal for entry-level professionals because you don't have much work experience to talk about in your desktop support technician resume.

        Desktop Support Resume Sections

        Organize your desktop support resume into the following sections:

        • Header
        • Personal Information
        • Profile Title
        • Summary/Objective
        • Key Skills
        • Professional Experience
        • Education
        • Certifications (if any)
        • Additional Information (if any)

        To learn more about resume sections, read Hiration's 2019 Guide to sections in a resume.

        Additionally, you can also use Hiration’s Online Resume Builder to stand a high chance of getting shortlisted for the job of your dreams.

        It comes with a pre-designed desktop resume template that you can personalize to suit your specific qualifications and work history.

        Read on and learn what each section should look like with 10+ technical support resume samples that we have mentioned in this guide.

        How to write a Desktop Support Resume

        Writing an impeccable tech support resume demands that you follow the stages we have mentioned below:

        • Stage 1: Master Desktop Support Resume
        • Stage 2: First Draft of Desktop Support Resume
        • Stage 2: Final Draft of Desktop Support Resume

        Master Desktop Support Resume

        Composing your master desktop support resume is the first stage of resume-writing.

        In this stage, you have to compile all your information and store it in one place. Doing this helps in information-accessibility which helps you in two ways:

        • Resume writing in the present: Since you have readily available information, all you have to do now is pick relevant information from your master resume and organize this information to suit the needs of your current target profile.

        • Resume update in the future: Information accessibility means that you won't have to rely on memory alone when the need to update your tech support resume arises in the future. This helps facilitate a swift resume update.

        First Draft of Desktop Support Resume

        As part of the second stage of resume writing, you need to compose the below-mentioned sections:

        • Header
        • Personal Information
        • Profile Title
        • Professional Experience
        • Education
        • Certifications (if any)
        • Awards & Recognition (if any)
        • Additional Information (if any)

        Final Draft of Desktop Support Resume

        The third and final stage of writing your tech support resume demands that you compose the below-listed sections at the end:

        • Key Skills
        • Summary/Objective

        A desktop support resume objective/summary is to be written at the end. Since it's a closing statement or overview of your resume, it is best to compose it after concluding the rest of your tech support resume.

        Right before you compose your desktop support resume objective/summary, compose the key skills section. Doing this after composing the other sections helps you effectively endorse your desktop support resume skills as it becomes that much easier to identify them.

        Desktop Support Resume: Header

        Your resume header is a crucial element of your technical support resume.

        It's the first thing that a recruiter should see when evaluating your resume and it should communicate who the resume belongs to in one glance.

        This is why it is best practice to write your real full name as your resume header.

        Here's what you can do to perfect it:

        • Write it at the extreme top of your technical support resume.
        • Increase its visibility by using the largest font size of 16-20 points.
        • If you have a middle name, write your first name, followed by the first initial of your middle name in capital letters, followed by your last name.
        • Example: Maria Henry Deville should be written as "Maria H. Deville" in your tech support resume.

        To get a better understanding of resume headers, read Hiration’s 2019 Guide To Writing The Perfect Resume Header.

        Here's a desktop support resume sample illustrating the ideal resume header for your resume.

        Illustrated Example: Desktop Support Resume Header Section

        This is a snapshot of a techsupport resume that we have made with Hiration’s Online Resume Builder.

        Desktop Support Resume: Personal Information

        The personal information section of your techsupport resume should reflect important contact-centric information such as:

        • Updated mobile number
        • Professional email ID
        • Current Location

        Updated Mobile Number

        If a recruiter likes your techsupport resume, shortlists you, he/she will use the mobile number you have provided to get in touch with you.

        This is why you should be extremely careful and enter the digits correctly.

        Here are some rules that you should follow to compose this section:

        • Use your country’s ISD code as a prefix before your phone number
        • Put a plus sign (+) before the ISD code
        • Eg: +1 37648 21511

        Professional E-mail Address

        As the official mode of communication for professional exchange, a recruiter or hiring manager will use your email ID to get in touch.

        The preliminary interaction almost always happens over email, so make sure that your tech support resume correctly illustrates your email ID.

        Hiration Pro Tip: Avoid using flimsy nicknames while drafting your email address in your resume. Make sure that your email ID is professionally written.

        Current Location of Residence

        The location of your tech support resume refers to the current city and state of your residence.

        Here are some things that you should know to compose this with perfection:

        • Do not mention irrelevant location details such as your house number, street number, and your locality name in your tech support resume.
        • Use the city/state code format for showcasing your location in your tech support resume.
        • Eg: If you're from Los Angeles, California; this should be written as "Los Angeles, CA" in your resume.
        • If you're applying for jobs abroad, use the city/country code format to illustrate your location. Eg: Los Angeles, US.

        Desktop Support Resume Sample for Personal Information

        For a better explanation of this section, read Hiration's 2019 Guide to composing your contact information.

        To learn what an ideal personal information section should ideally look like, take a look at the IT support resume sample below:

        Illustrated Example: Desktop Support Resume Personal Information Section

        This is a snapshot of a tech support resume that we have built using Hiration’s Online Resume Builder.

        It comes with a pre-designed & pre-filled desktop support resume template that you can easily modify to suit your needs & preference.

        Moreover, this pre-designed desktop support resume template has pre-arranged font size, spacing, design and you also have the option of changing your template as we have 25+ design templates that you can choose from.

        Desktop Support Resume: Profile Title

        Profile titles are important elements of tech support resumes. It communicates the following information to the recruiter.

        • Your current designation.
        • Your functional industry.
        • Your seniority level.

        Give your profile a professional touch by considering the following points:

        • Write your profile title in the second-largest text size.
        • This should ideally be in the font range of 14-16 points.

        Here's an IT support resume sample showcasing the ideal profile title:

        Illustrated Example: Desktop Support Resume Profile Title Section

        In the meanwhile, get your hands on our highly unique AI-powered Resume Review Service to get an in-depth and constructive analysis of your techsupport resume within minutes of uploading it on our tool.

        Keep an eye out on the bottom-left corner of this page!

        Desktop Support Resume: Professional Experience

        The professional experience section of your desktop support resume is one of the most important sections.

        It consists of career-specific information such as where you have worked, how long you have worked, and in what capacity you worked, etc.

        • Frame points
        • Use the STAR format
        • Use Bucketing & Bolding

        Framing Points

        There are two types of people when it comes to writing tech support resumes.

        Type 1: Paragraph users
        Type 2: Point users

        Here are two desktop support resume examples.

        Your job here is to quickly evaluate it.

        Example 1

        "As part of my job description as a desktop support manager at XYZ, I was responsible for handling trouble ticket system. I was part of the core team that single-handedly identified issues in this system to arrive at meaning resolutions of the same. At times I ended up collaborating with Tier 2 & 3 help desk peers who were based in China to resolve complex issues that needed escalation. Facilitating support, maintenance, troubleshooting, and repair of PCs and peripherals was also part of my core job as a support specialist. Other roles included catering to an active user base of over 10,000 users around the world. I helped them with both hardware & software support".

        Example 2

        • Identified issues in trouble ticket system to ensure swift resolutions
        • Minimized data loss by 98% by solving departmental technical emergencies
        • Catered to a user base of 10,000+ users with hardware & software support
        • Facilitated support, maintenance, troubleshooting and repair of PCs & peripherals
        • Collaborated with Tier 2 & Tier 3 help desk peers to resolve complex issues that needed escalation

        Framing Points: Analysis

        An impactful technical support resume is one that is reader-friendly and highly comprehensible.

        If the professional experience section is not readable, your technical support resume would have a very slim chance of getting evaluated.

        This means that even though you might be highly proficient, your resume has a high chance of getting overlooked.

        The likelihood of your resume getting overlooked is high when you use paragraphs.

        On the contrary, when you use one-liner points as demonstrated in example 2, your desktop support technician resume becomes more readable and comprehensible.

        It is properly spaced out and information is presented using crisp one-liner points which makes it easy to read & comprehend.

        It also uses action verbs such as 'facilitated', 'catered', and 'communicated' which gives your desktop support technician resume a more assertive and professional tone.

        STAR Format

        Now that you know the importance of good readability and the role played by one-liner points in all this, the next step is to optimize each one-liner point.

        This can be done using the STAR format.

        STAR stands for the following:

        • Situation: The situation/backdrop/context of your contributions.
        • Task: The actual task that was assigned to you.
        • Action: The strategy you used to execute the assigned task.
        • Result: The result/outcome of your action in the form of an achievement figure.

        The STAR format makes each one-liner point more relevant as it helps you showcase the extent of your professional capabilities with the help of performance figures.

        Using numbers shows exactly how your contributions helped in the growth of the organization.

        Thus, you should use the STAR format to structure each one-liner point.

        Bucketing & Bolding

        Now the next step is to organize each one-liner point in such a way that its visibility increases.

        You can do this by using bucketing & bolding.

        Here are two desktop support resume examples to demonstrate this:

        Example 1

        • Assisted 50+ weekly customers with troubleshooting
        • Facilitated hardware & software support to 500+ customers every month
        • Designed 10+ PC images every week based on departmental security needs
        • Received outstanding ratings on performance reviews for technical problem solving
        • Configured & implemented upgrades on Dell & Lenovo workstations, laptops & servers
        • Managed hardware inventory for laptops, desktops, servers & printers with 100% efficiency

        Example 2

        Technical Support, Troubleshooting & User Assistance

        • Facilitated hardware & software support to 500+ customers every month
        • Assisted 50+ weekly customers with troubleshooting

        Security Upgrades & Inventory Management

        • Designed 10+ PC images every week based on departmental security needs
        • Configured & implemented upgrades on Dell & Lenovo workstations, laptops & servers
        • Managed hardware inventory for laptops, desktops, servers & printers with 100% efficiency

        Key Achievements

        • Received outstanding ratings on performance reviews for technical problem solving

        Bucketing & Bolding : Analysis

        The above desktop support examples show that while using points is a good way of endorsing your roles & responsibilities in your support specialist resume, it is not enough to enhance its effectiveness.

        Example 1 uses points while example 2 uses bucketing & bolding.

        Bucketing is the practice of organizing similar one-liner points under unique subheadings. Doing this helps a recruiter identify your key roles & responsibilities in one go.

        Bolding is the practice of highlighting important words by marking them in bold. Doing this helps the recruiter identify your key achievements in each one-liner point in one go.

        Bucketing & bolding is a powerful tool in your hands because it helps enhance the visibility of your resume. Enhanced visibility further helps in enhancing the effectiveness of your resume.

        Desktop Support Resume Sample for Professional Experience

        Most technical support resumes fall short because they lack structure & organization: something you don't have to worry about when you use the STAR format to structure each one-liner point and optimize them using bucketing & bolding.

        Here's a desktop support resume sample showcasing the ideal professional experience section:

        Illustrated Example: Desktop Support Resume Professional Experience Section

        To learn more about this section and what you can do to perfect it, read Hiration's Blog on how to compose the work experience in your resume.

        Desktop Support Resume: Education

        The education section of your resume should ideally communicate the following points:

        • Name of the school/university you have attended.
        • Name of the courses you have pursued.
        • The location of your school/university.
        • Enrolment and graduation dates in month & year format.

        The education section is one of the most important must-have sections of your resume. Make sure that you incorporate it into your technical support resume.

        Get a grip over this section and learn the intricacies of this section by reading Hiration's 2019 Guide on how to list education on your resume.

        Here's a desktop support resume sample showcasing the ideal education section for your technical support resume:

        Illustrated Example: Desktop Support Resume Education Section

        Desktop Support Resume: Certifications

        Now comes the additional sections of your desktop support technician resume.

        While this section is not a pre-requisitive, don't make the mistake of leaving this information out if you have done relevant certifications.

        Relevant certification can bolster your shortlist chances tremendously. So if you have them, make a separate 'certifications' section and list down the following information in it:

        • Certification course name.
        • Name of the institute of affiliation.
        • Location of the institute of affiliation.
        • Enrolment and completion date of the course in month & year format.

        Arrange these points in the below format:

        {Name of certification} | {Affiliating Institution} | {Location} | {Date} (month & year format)

        For a more detailed explanation, read Hiration's 2019 Guide on listing certifications on a resume to get a better understanding of this section.

        Here's a technical support resume sample demonstrating the ideal certifications section for your desktop support technician resume:

        Illustrated Example: Desktop Support Resume Certifications Section

        This is a snapshot of a desktop support technician resume that we have composed using Hiration's Online Resume Builder.

        Use our Online Resume Builder to say goodbye to the hair-splitting task of individually adjusting the spacing, font size, and template.

        Your only task is to fill your details in our professionally designed desktop support resume template to make a shortlist-ready desktop support technician resume.

        Desktop Support Resume: Additional Information

        Now comes the additional information section. This is where you should put down any miscellaneous information that does not fit anywhere else.

        For example, hobbies & languages are things that you can write in this section.

        That being said, you should only use this section if you think it can positively impact your job application in any way.

        If it fails to do this, there's no point in having this section in your IT support technician resume as it will unnecessarily take up space.

        The technical support resume sample that we have attached below illustrates a perfectly-composed additional information section for your IT support technician resume.

        Illustrated Example: Desktop Support Resume Additional Information Section

        Desktop Support Resume: Key Skills

        It is in the key skills section that you get the opportunity to endorse your desktop support resume skills without coming across as showoff-ish.

        This is why the 'key skills' section is important.

        Here's what you can do to compose this section with perfection:

        • Compose it after concluding the professional experience section: The main points for this section comes from the professional experience section. Your job is to identify your top desktop support resume skills and replicate them in this section.

        • Pick the desktop support resume keywords from your target job & incorporate them in this section: Your target desktop support job will have a list of desktop support resume keywords. These keywords are those skills that a hiring body looks for in the ideal candidate. Identify these keywords & replicate them in this section. Don't blatantly cut-copy-paste. Use only those keywords that you're skilled in.

        For more details on this section, read Hiration's 2019 Guide on what skills to put on a resume.

        Here's an IT support resume sample illustrating the perfect key skills section:

        Illustrated Example: Desktop Support Resume Key Skills Section

        This is a snapshot of an IT support technician resume that we have built using Hiration's Online Resume Builder.

        Use our Resume Builder to compose a key skills section as stunning as this.

        Desktop Support Resume Summary

        Think of your resume summary as a concluding statement of your IT support technician resume and make it worth their while.

        Your job here is to communicate your skills & proficiency in such a way that it proves that you are the right fit for the given job.

        Here’s a list of what you can do to write an effective resume summary:

        • Write a resume summary only if you have a minimum work experience of 3 years. If you don't, write a desktop support resume objective.
        • Write your summary at the end after concluding all other sections. This helps you identify your career highlights which helps you paint a vibrant summary.
        • Keep your summary length limited to 3-5 lines and don't exceed this limit.

        For a more detailed explanation of resume summaries, read Hiration's 2019 Resume Summary Guide.

        Attached below is a technical support resume sample showcasing the ideal resume summary for your technical support engineer resume:

        Illustrated Example: Desktop Support Summary Section

        Desktop Support Resume Objective

        You should write a desktop support resume objective if:

        • You have no work experience.
        • You have less than 3 years.

        On deeper levels, a desktop support resume objective is the same as a resume summary. The goal of both is to get you shortlisted.

        The only problem here is that you don't have much work experience to talk about.

        So instead, focus on the skills that make you unique in this section. Instead of talking about what you're looking for in the organization you wish to work with, talk about the value you can deliver in your next organization.

        Show how the desktop support resume skills can benefit the organization.

        If you're able to do this, you're already on the path to success.

        Read Hiration's 2019 Guide on Resume Objectives to learn how you can write an effective desktop support resume objective.

        In the meanwhile, make resume-writing an effortless affair with Hiration's Online Resume Builder to write impeccable shortlist-worthy technical support resumes.

        Resume Review & Free Desktop Support Resume Templates

        Get your resume reviewed with Hiration's unique AI-powered Resume Review Service.

        With us, your technical support engineer resume will be evaluated in compliance with the below-mentioned parameters:

        • Compliance with industry norms
        • Content Relevance
        • Recruiter Friendliness
        • Design Compatibility
        • Conversion Scope
        • ATS Compliance
        • Global Compatibility
        • Performance Assessment
        • Resume Formatting (font, margins, the order of sections, etc.)

        And here's the best part:

        You will get 2 resume templates for free!

        Online Resume Builder for Desktop Support Resume

        Resume writing does not have to be so hard.

        Give yourself the much-needed help with Hiration's Online Resume Builder.

        Here is a list of the resources that come with our Online Resume Builder:

        • Option to save unlimited resumes
        • 25+ resume designs
        • Full rich-text editor
        • Unlimited PDF downloads
        • 100+ resume templates
        • 1-click design change
        • A sharable link
        • Live resume editor

        Key Takeaways

        • Use the reverse-chronological order if you're a mid-level or senior-level professional and a hybrid/combination resume format if you're a frequent job switcher or an entry-level professional or if you have gaps in your resume.
        • You should always write your real full name as the resume header of your technical support engineer resume.
        • Your resume header should ideally be in the font size of 16-20 points and your profile title should be in the font size of 14-16 points.
        • Do not mention unnecessary information in the personal information section of your resume. Brief documentation of your mobile number, email ID & location is more than enough.
        • Use the city/state code format to illustrate your location for job applications in your country of residence and use the city/country code format to illustrate your location if you are looking for job opportunities in other countries.
        • Don't use paragraphs to showcase your roles & responsibilities. Instead, use one-liner points and use the STAR format and bucketing & bolding to make these points more visible and impactful.
        • Begin each one-liner point with a power verb.
        • Only write a desktop support resume objective if you have less than 3 years of work experience.

        This brings us to the end of this blog.

        Follow the guidelines we have outlined in this blog to write an impeccable computer support technician resume.

        The technical support resume samples that we have attached in this blog have done a fantastic job of illustrating what each section should look like. Go back and evaluate it to know what it should look like.

        Write to us at team@hiration.com to resolve a query. We'd be happy to assist you.