Flight Attendant Resumes are simple to write. And we've broken down the process in ten easy steps to make it simpler.
Well if sky is the limit, you've probably tried your luck at flying. And you're one step away.
And if you're that close, let's ensure it. Let the industry professionals guide you through your flight attendant resume.
You may also check out the following template made on Hiration's online resume builder, along with the guide which should help you write it. For an expert experience, however, you are always welcome to use our Hiration's online resume builder, now with two new templates.
In case you want the summary, here it is:
- Make a separate 'CERTIFICATION & TRAINING' section below the education section.
- Make an 'AWARDS & RECOGNITION' section to write the awards or recognition which you got for your work.
- Limit your resume length to just 1 or maximum at 2 pages.
- Highlight your customer service skills the most in the Key Skills section.
- Use reverse chronological order to write your resume.
Who needs a flight attendant resume?
A cabin crew is responsible for a good flight experience. This comprises the comfort, safety and welfare of all national and international passengers.
Making flight attendant resumes are almost as simple as making any other in as many steps. So, if resume is the one thing stopping you from getting your dream flight attendant job, then this article is perfect to solve your problem.
There are two recruits who check your flight attendant resume.
Specialist recruitment agencies advertise roles on behalf of major commercial and budget airlines from across the globe. Providers of training courses often have close links to recruitment agencies and airlines, which can be helpful.
Why do you need a flight attendant resume?
Flight attendants receive an allowance for meals and accommodations while working away from home. Although they are required to purchase an initial set of uniforms and luggage, the airlines usually pay for replacements and upkeep.
Flight attendants are usually qualified for concessions on airfare by their airline. Flight attendants generally receive health and retirement benefits and some airlines offer incentive pay for working holidays, nights, and weekends.
In a month, flight attendants typically fly somewhere between 75 to 90 hours and work roughly another 50 hours on the ground, waiting for planes to arrive, writing reports and preparing flights. They also spend 2 to 3 nights away from home per week on an average.
Most work on variable schedules. About a quarter of all flight attendants work part time.
Economic difficulties and other issues have caused many flight attendants to be furloughed. Union contracts generally stipulate that furloughed flight attendants must be rehired before new employees are found.
It will remain a tight competition for flight attendant jobs as there are more applicants as compared to the flight attendant job openings. For the availability of entry-level positions, candidates with a college degree will be most preferred. More job openings will be there in regional airlines or airlines with low fares.
Most current flight attendant job opportunities will come from the need to replace attendants who leave the workforce. Over the next decade, a number of flight attendants are expected to retire. However, if airlines decide to reduce their workforce or rehire furloughed attendants, the number of job openings for entry-level candidates may be reduced.
So, to get that target flight attendant resume, you must ensure that your flight attendant resume shows the exact professionalism they expect. Get your flight attendant resume reviewed by the current recruiters.
Most flight attendant job description contain the following
- Be present at pre-flight meetings on details of the flight.
- Make sure that enough supplies of emergency apparatus and refreshments are on board.
- Help in cleaning the cabins during flights.
- Show how to use emergency and safety equipment.
- Insure all the commuters have fastened their seat belts and make sure that additional safety necessities are fulfilled too.
- Serve and sell snacks, meals and beverages.
- Take care of commuter's requirements and especially of those with special needs.
- Reassure the commuters during flight, like when the airplane strikes turbulence.
- Provide first aid to the commuters when needed.
- Give instructions in case of emergency.
How to write a flight attendant resume?
Step 1: Making The Master Resume
Your master resume is used for general purposes such as creating your LinkedIn profile and posting to large job boards.
You create a target flight attendant resume that includes only things that are relevant to the specific flight attendant job you are aiming at, when you apply to a specific flight attendant job opportunity, based on your master resume.
Step 2: Emphasize on Customer Service Skills
The flight attendant job is closely related to that of a customer service job. It is of utmost importance that you include your customer service skills in your flight attendant resume as most airlines seek professionals who know how to handle the commuters and emergency situations that can come in a flight.
If you are a person with no experience at all in airlines, then focus on highlighting your customer service history and skills in your flight attendant resume.
You can build up a bridge in your flight attendant resume by relating and explaining how you can use your sales associate or server skills to serve the commuters in the plane and give the airlines happy and satisfied commuters.
Make sure to provide the commuters with a satisfactory flight service by attending passengers in distress, answering the questions of the passengers, serving beverages and food, or providing special assistance.
- On commuters satisfaction survey, quality customer service in terms of beverages and food has consistently scored over 90%.
Consider Company Culture and Values
During interviews, airline hiring managers will usually ask, “Why our airline?” Each airline has a unique brand and culture, and they want to hire people who will best represent this image to passengers.
As you draft your flight attendant resume, research the company that is hiring, and try to customize your application towards what the airline is looking for.`
Get Particular About Your Ability
Adhering to company regulations and safety procedures is very important for a cabin crew member. Different airlines have varying policies and training, so one needs to have valid certificate of proven ability from the Federal Aviation Administration (FAA).
Step 3: Writing Your Header
When writing your profile name, make sure that your name is written clearly with the correct spellings and proper spacing.
Step 4: Building Your Professional Experience Section
Recruiters will examine a candidate’s work history to determine if the kind of jobs they’ve held relate to the on-board tasks a Flight Attendant performs. If you have customer service experience, highlight your skills to distinguish yourself from the pack.
If you worked as a bartender for example, the hiring team will assume that you will be great at mixing drinks and making small talk with passengers.
To become a flight attend you need a high school diploma which is the minimum level of qualification needed. However, most of the airlines prefer applicant with a graduation degree in some course.
The degrees that are considered the most relevant to this profile are of business, public relations, tourism, communications or social science. A course and fluency in speaking a foreign language is needed for those applicants who want to work on an international flight. A few flight attendants attend special academies which specialize in training of flight attendants.
Prior to their first flight attendant job, applicants need to have at least 1 year of experience in jobs pertaining to service.
This job can be positions related to customer service like in resorts, hotels or restaurants. You can also do a job in sales or other profiles that maintain a close connection with the public in order to acquire the skills required to be a rewarding flight attendant.
After you've managed to get the attention of the recruiter, bring your professional knowledge to work. Here you need to write a perfect work experience section that will convince the recruiter to hire you.
Remember, writing common job responsibilities and duties wont get you the flight attendant job you want. This will only make it another poorly written flight attendant resume and will negatively impact your chances of getting an interview.
Working as a team is important as a flight attendant, so make sure you demonstrate this in your flight attendant resume. You can list it as a skill, but a more effective way to showcase this trait is to describe it in the work experience section.
Point out how you achieved success and met goals by working with others and how your individual skills assisted in the task. Would you like more help in writing your flight attendant resume? Our resume builder provides step-by-step guidance, which can result in a winning document.
All the flight attendants need to be FAA certified. The flight attendants have to complete the initial training program & clear a proficiency test in order to get the certification.
There are different types certification training for each type of airplane, so the flight attendants need to take training in the certification course which is related to their specific flight.
Also, if you wish to change your airplane type to some different kind of airplane, you need to first complete the certification training pertaining to that specific airplane.
The trained flight attendants are recruited for call, also called as reserve status. The role of the flight attendants on reserve status is to report on short notice in order to work in place of absent crew members or to provide as staff to extra flights.
The time period to stay in reserve status can vary anywhere form 1 year to several years. After staying in the reserve status for a few years, flight attendants acquire the seniority level where they can get on monthly assignments.
These assignments are given based on the seniority level of the flight attendants and the most important routes are given to the most senior attendants.
Career progress is based on seniority. The most control over schedules and route assignments is of senior flight attendants and so most of the times they can choose how much time they want to spend away from home.
The flight attendant job of senior flight attendants on international flights is often to supervise the work of other flight attendants.
When the senior flight attendants are promoted to a management position, they are then responsible for scheduling, instructing and recruiting.
Flight attendants generally work in the organizing, persuading and helping interest areas. The organizing interest area focuses on processes and information to maintain things in a systematic way. The persuading interest area targets other people to influence, motivate and sell their products and services to them.
Whereas the helping interest area focuses on counseling, serving, assisting and teaching people. You can opt for a career test in order to see in which of the three interest areas do you fit best.
In addition to this, a flight attendant must possess the following traits:
Attention: To make sure the travel experience is pleasant for the commuters, the flight attendants should pay attention towards their needs. They should also be aware about all the safety and security risks.
Conversational Skills: It is mandatory for flight attendants to be able to interact easily, listen intently and speak clearly with the commuters and the crew members.
Customer-service Skills: In order to be able to cope with stressful situations and meet the needs of the commuters, a flight attendant should have resourcefulness, finesse and self-composure.
Decision-making Skills: Flight attendants should have the ability to act calmly in times of emergency.
Physical Strength: Flight attendants duty may require them to stand or walk for a long period of time along with lifting baggage. Their vision needs to be at least 20/40 as often times they have to conform to requirements regarding height and weight.
Flight attendants need to look professional and that's why there should be no visible body piercings, tattoos or unprofessional hairstyles or makeup.
Are you mentally and physically capable of doing the flight attendant job? Since you are required to pass a medical test to prove your fitness, it’s a good idea to list some type of activity or sport under the ‘Interests’ category of your flight attendant resume.
Step 5: Showcasing Achievements
When writing your achievements in your flight attendant resume, make sure to quantify them and to start each point with power verb. Starting with a power verb and quantifying your achievements will prevent the recruiter to skip right past your application.
Power verbs like prepared, neatened, organized, recruited, certified and oversaw can be used to describe how effectively you do your flight attendant job. To make them more effective, include numbers and figures wherever possible in your flight attendant resume.
Focus on your skills that saved money, met goals, solved problems and helped in implementing processes. You can see how to do these things in the samples given below.
Including survey responses or commendations from fellow crew members and customers is very effective, as it adds credibility to your skills as an attendant.
Step 6: Highlighting Skills
First aid, CPR, AED, and any other emergency health response training are pertinent if you have them and can also be included in the “Additional Skills” section.
- In-depth knowledge of Federal Aviation Regulations
- CPR & First Aid Certified
- Hospitality: Ensuring passengers have a comfortable flight
- Conflict Resolution: Settle disputes and complaints in a polite manner
- Time Management: Adhere to the flight itinerary
- Fluency in a foreign language
Step 7: Summarizing Your Profile
One way to make an outstanding flight attendant resume is to start off your flight attendant resume summary with a powerful professional statement. This will grab recruiter's attention and will force him to read your resume further. Also, make sure you include all the key words written in the flight attendant job description.
This will demonstrate that you pay attention to details and will give another reason to the recruiter to hire you. Ensure all the information written in your flight attendant resume is relevant to the flight attendant job profile you are applying for along with all the contact details provided at the top.
Step 8: Formatting Your Resume
If you've got relevant and enough experience of being a flight attendant then the reverse-chronological resume format is a great fit for you. This resume format will highlight your experience, work history and duties in your flight attendant resume.
As the name suggests, you will first write your current or most recent job profile first and then your second most recent job profile and so on. It is the most used format and recruiters usually scan the resume in this pattern only. Even the ATS is set to scan your resume in this pattern.
To help you with your flight attendant resume, we've given all the details like, which formats and fonts to use along with other guidelines. We will also guide you through how to put your relevant flight attendant job experience in your flight attendant resume.
If you are new-bee to the world of flight attendants then you will first list your previous job profiles in reverse-chronological order. Write your skills and achievements along with your responsibilities and duties as well.
Pen down all your information in one-line bullet points and with proper spacing.
Bucket your duties and responsibilities like communication skills, organizational skills, persuasion skills, etc. Also, remember to include the skills given in the flight attendant job description into your flight attendant resume.
If you have no work experience at all, then replace the professional experience section with the work experience section, followed by other sections like extra curricular activities, languages, etc.
Step 9: Composing The Personal Information Section
The personal information section comes just after the header. In this section you need to provide certain specific personal information which will help the recruiter in getting in touch with you if you get shortlisted for the interview.
In this section you will provide 3 things: (a) Personal Phone Number (b) Personal E-mail Address and (c) Current Location of Residence
Apart from the things mentioned above, no other personal information is required.
Personal Phone Number: Personal Phone number will be written on the left-hand side of the resume. Personal phone number will serve as the primary source through which the recruiter might contact you.
There is also a proper manner in which the personal phone number needs to be written. When writing the personal phone number, put a plus sign (+) and then first write the International Subscriber Dialing (ISD) code of your country.
After writing the ISD code of your country give a single space and then write your mobile number. After writing your mobile number, give a single space after the first five digits of your mobile number.
In case you have more than one number which you use, then write only one number out of them which you use primarily and on which you are available 24x7.
Personal E-mail Address: Next in line is the personal e-mail address. The personal e-mail address will be written in the center, right next to the personal phone number.
Writing the personal e-mail address as the second thing is important as it will serve as the secondary medium through which the recruiter might contact you. If you have more than one personal e-mail addresses then write only one of them which you use on a daily basis.
At this stage of resume making, you can also provide any external hyperlinks to any of your social media profiles like that of LinkedIn, Facebook, Instagram, etc. if they support your work in any way.
You can also add a hyperlink to any personal website if you have any and if it is relevant to the profile which you are applying for.
Current Location of Residence: Third in line is your current location of residence. It will be written right next to the personal e-mail address, on the right-hand corner.
Writing your current location of residence will help the recruiter know if you'll have to relocate in case you join the company. Also, when writing your current location of residence, do not write the complete address.
Writing just the city and country pin is enough. In case you are applying overseas then write the state followed by the country pin.
Step 10: Making The Profile Title
Profile title is one of the most important things in a resume. It helps the recruiter to know for which profile you've applied for. It also serves as a deciding factor for the recruiter which helps hi in deciding whether or not to read your resume further.
A profile title needs to be optimized according to your target profile. It should be able to put across your target profile properly. Also, the profile title is supposed to be the second largest text in whole of your resume.
It should be written between the font size of 12-14 size point.
- Do not write whole of your resume in a paragraph form. Only the summary/objective of the resume will be written in the paragraph form rest all the resume points of your resume will be written in one-line bullet points.
- Make sure each resume point is written using the cause-effect method, which is writing what you did and why you did it. This way, you'll be able to clearly bring out your contribution and the impact that it had.
- Ensure that the formatting of your resume is consistent throughout the resume. Use bullets to write all your resume points. Doing so will increase the readability of your resume.
- To write your certifications and training that you have completed, make a separate section named 'CERTIFICATIONS & TRAINING'.
- If you have any achievements in any of your work experiences like any awards that you got, then make a separate sub-section within each of your work experience section named as 'Key Achievements'. In this section write all the awards & recognition that you got for working in that particular organization.
- The length of a resume is basically decided by the number of years the professional has been working for. Freshers and professionals with less than 10 years of experience should make a resume of 1 page and those who have been working for more than 10 years should go for a 2 pager resume.
- Make sure that your resume doesn't exceed the limit of 2 pages. 2 pages is the max that a resume can extend to. To limit your resume to the length of two pages, make adjustments in the resume accordingly. One way to do it is to write points that don't exceed the limit of one line.
- One-line bullet points make the resume look crisp and provide with a lot of space so that you are able to include everything in your resume.
- In case you do not have enough content to write in the resume then you can use it to your advantage. Increase the spacing of the resume so that it at least reaches the entirety of one page. This will also increase the readability of your resume.
- Additionally, you can add additional sections which are relevant to your profile to make sure you do not have any white space left in your resume.
If you've still got any questions around a flight attendant resume then you can drop them at firstname.lastname@example.org and our resume experts will get back to you.