Flight Attendant Resume: 2018 Guide with Hostess Resume Samples
Flight Attendant Resumes are simple. In a line, you break your skills in ten easy steps.
Well if sky is the limit, you've probably tried your luck at flying. And you're one step away.
Well if you're that close, let's ensure it. Let the industry professionals help guide you through your resume.
You may also check out the following template made on Hiration's online resume builder, along with the guide which should help you write it. For an expert experience, however, you are always welcome to use our Hiration's online resume builder, now with two new templates.
Who needs a flight attendant resume?
A cabin crew are responsible for a good flight experience. This comprises the comfort, safety and welfare of all national and international passengers.
Making cabin crew resumes are almost as simple as making any other in as many steps. So, if resume is the one thing stopping you from
There are two recruits who checks your flight attendant resume.
Specialist recruitment agencies advertise roles on behalf of major commercial and budget airlines from across the globe. Providers of training courses often have close links to recruitment agencies and airlines, which can be helpful.
Why do you need a flight attendant resume?
As per the Bureau of Labor Statistics' Occupational Outlook Handbook, in May 2012, the median annual wage for flight attendants was $37,240.
However, flight attendants held about 84,800 jobs in 2012. In fact, employment of flight attendants is projected to decline 7 percent from 2012 to 2022. Despite modest growth in air travel, continued economic difficulties and union contracts may prevent airlines from hiring new flight attendants.
Flight attendants receive an allowance for meals and accommodations while working away from home. Although they are required to purchase an initial set of uniforms and luggage, the airlines usually pay for replacements and upkeep. Flight attendants are usually eligible for discounts on airfare through their airline. Attendants often receive health and retirement benefits and some airlines offer incentive pay for working holidays, nights, and weekends.
Attendants typically fly 75 to 90 hours a month and generally spend another 50 hours a month on the ground, preparing flights, writing reports, and waiting for planes to arrive. On average, they spend about two to three nights a week away from home. Most work variable schedules. About a quarter of all flight attendants work part time.
Economic difficulties and other issues have caused many flight attendants to be furloughed. Union contracts generally stipulate that furloughed flight attendants must be rehired before new employees are found. Competition for jobs will remain strong because the occupation typically attracts many more applicants than there are job openings. When entry-level positions do become available, job prospects should be best for applicants with a college degree. Job opportunities may be slightly better at regional or low-cost airlines.
Most current job opportunities will come from the need to replace attendants who leave the workforce. Over the next decade, a number of flight attendants are expected to retire. However, if airlines decide to reduce their workforce or rehire furloughed attendants, the number of job openings for entry-level candidates may be reduced.
So, to get that target flight attendant resume, you must ensure that your resume shows the exact professionalism they expect. Get your resume reviewed by the current recruiters.
Most job description contain
Attend preflight briefings on details of the flight
Ensure that adequate supplies of refreshments and emergency equipment are on board
Assist in cleaning the cabin between flights
Demonstrate the use of safety and emergency equipment
Ensure all passengers have seatbelts fastened and ensure other safety requirements are met
Serve, and sometimes sell, beverages, meals, or snacks
Take care of passengers’ needs, particularly those with special needs
Reassure passengers during flight, such as when the aircraft hits turbulence
Administer first aid to passengers or coordinate first aid efforts, when needed
Your master resume is used for general purposes such as creating your LinkedIn profile and posting to large job boards.
You create a target resume that includes only things that are relevant to the specific job you are aiming at, when you apply to a specific job opportunity, based on your master resume.
Emphasize Customer Service Skills
At its bare bones, working as an attendant is a customer service job. Airlines are looking for candidates who can handle an array of passengers and situations that may occur in flight, so it’s important to emphasize your customer service qualifications in your resume.
For those with no experience in the airline industry, frame your work history to focus on customer service. You can draw parallels between your past customer service jobs – as a server or a sales associate – and how you will provide excellent service and placate unhappy customers on the airplane as well.
Ensure satisfactory flight experience through serving food and beverages, answering passenger questions, andattending to passengers in distress or requiring special assistance
Provided quality customer service including food and beverage service, and consistently scored above 93% on passenger satisfaction surveys
Consider Company Culture and Values
During interviews, airline hiring managers will usually ask, “Why our airline?” Each airline has a unique brand and culture, and they want to hire people who will best represent this image to passengers. As you draft your resume, research the company that is hiring, and try to customize your application towards what the airline is looking for.`
Get Specific About Your Knowledge
Following safety procedures and company regulations is extremely important for cabin crew. While different airlines may have slightly different training and policies, you must hold a valid certificate of demonstrated proficiency from the FAA (Federal Aviation Administration).
To write your profile name, make sure that your
Recruiters will examine a candidate’s work history to determine if the kind of jobs they’ve held relate to the on-board tasks a Flight Attendant performs. If you have customer service experience, highlight your skills to distinguish yourself from the pack. If you worked as a bartender for example, the hiring team will assume that you will be great at mixing drinks and making small talk with passengers.
A high school diploma is typically the minimum educational requirement for becoming a flight attendant. However, some airlines prefer to hire applicants who have taken some college courses.
Many employers prefer applicants with a degree in hospitality and tourism, public relations, business, social science, or communications. Those who work on international flights may have to be fluent in a foreign language. Some flight attendants attend special flight attendant academies.
Typically, flight attendants have 1 or 2 years of work experience in a service occupation before getting their first job as a flight attendant.
This experience may include customer service positions in restaurants, hotels, or resorts. Experience in sales or in other positions that require close contact with the public and focus on service to the customers may also help develop the skills needed to be a successful flight attendant.
Once you’ve caught the attention of the hiring manager, it’s time to put your professional experience to work. This can be a challenging section for job seekers who are unsure of what the employer is looking for.
The most common mistake that people make on this section is that they simply list plain and generic job duties from their previous experience. Doing this doesn’t do your resume any justice and actually hurts your chances of getting an interview.
Working as a team is important as a flight attendant, so make sure you demonstrate this in your resume. You can list it as a skill, but a more effective way to showcase this trait is to describe it in the work experience section. Point out how you achieved success and met goals by working with others and how your individual skills assisted in the task. Would you like more help in writing your resume? Our resume builder provides step-by-step guidance, which can result in a winning document.
Licenses, Certifications, and Registrations
All flight attendants must be certified by the FAA. To become certified, flight attendants must complete their employer’s initial training program and pass a proficiency check. Flight attendants are certified for specific types of aircraft and must take new training for each type of aircraft on which they are to work, in addition to recurrent training every year if they are to maintain their certification.
After completing initial training, new flight attendants are placed on call, also known as reserve status. While on reserve status, attendants must be able to report to the airport on short notice to staff extra flights or fill in for absent crewmembers.
New attendants usually remain on reserve status for at least 1 year, but in some cities attendants may be on reserve for several years. After a few years in this reserve period, flight attendants gain enough seniority to bid on monthly assignments. Assignments are based on seniority and the most preferred routes go to the most experienced attendants.
Career advancement is based on seniority. Senior flight attendants exercise the most control over route assignments and schedules; therefore, they can often choose how much time to spend away from home. On international flights, senior attendants often oversee the work of other attendants. Senior attendants may be promoted to management positions in which they are responsible for recruiting, instructing, and scheduling.
Flight attendants typically have an interest in the Helping, Persuading, and Organizing interest areas, according to the Holland Code framework. The Helping interest area indicates a focus on assisting, serving, counseling, or teaching other people. The Persuading interest area indicates a focus on influencing, motivating, and selling to other people. The Organizing interest area indicates a focus on working with information and processes to keep things arranged in orderly systems.If you are not sure whether you have a Helping, Persuading, or Organizing interest which might fit with a career as a flight attendant, you can take a career test to measure your interests.Flight attendants should also possess the following specific qualities:Attentiveness. Flight attendants must be aware of passengers’ needs to ensure a pleasant travel experience. They must also be aware of any security or safety risks.Communication skills. Flight attendants should speak clearly, listen attentively, and interact comfortably with passengers and other crew members.Customer-service skills. Flight attendants should have poise, tact, and resourcefulness to handle stressful situations and meet passengers' needs.Decision-making skills. Flight attendants must be able to act decisively in emergency situations.Physical stamina. Flight attendants may need to lift baggage and stand and walk for long periods. They often need to conform to height and weight requirements and have vision that is correctable to at least 20/40. Flight attendants may have to pass a medical evaluation.Flight attendants should present a professional appearance and not have visible tattoos, body piercings, or an unusual hairstyle or makeup.
Are you mentally and physically capable of doing the job? Since you are required to pass a medical test to prove your fitness, it’s a good idea to list some type of activity or sport under the ‘Interests’ category of your resume.
The best way to describe achievements on your resume is to quantify them and use action verbs. Most hiring managers will skip right past applicants who just list duties and responsibilities. Words such as coordinated, executed, operated, organized, oversaw, and delivered are all effective verbs to describe how you perform your job. Combine these with percentages or numbers to demonstrate how you can be of value to the company. Focus on how you solve problems, meet goals, save money, and implement processes. You can see this in the Emirates flight attendant resume sample.
Including survey responses or commendations from fellow crew members and customers is very effective, as it adds credibility to your skills as an attendant.
First aid, CPR, AED, and any other emergency health response training are pertinent if you have them and can also be included in the “Additional Skills” section.
In-depth knowledge of Federal Aviation Regulations
CPR & First Aid Certified
Hospitality: Ensuring passengers have a comfortable flight
Conflict Resolution: Settle disputes and complaints in a polite manner
Time Management: Adhere to the flight itinerary
Fluency in a foreign language
One way to make your resume stand out is to begin with a strong professional statement. This can grab the attention of the recruiter and urge him or her to continue reading. It also helps if you incorporate words from the specific job description. This can show the hiring manager you are detail oriented and help you look like you belong with the company. Only include information that is relevant to the position, and make sure your contact information has two good ways to reach you. Glance at the Emirates flight attendant resume sample to get an idea of how this looks.
Been in a jump seat before? Splendiferous! You’ve got the advantage. The reverse-chronological format is best for your experienced flight attendant resume.
Why is that?
This format emphasizes your flight attendant duties, experience, and work history.
You’ll list your most recent work positions first, and go back through past jobs in reverse-chronological order from there.
As the most standard format, it tends to be the easiest to read and scan - for hiring managers and applicant tracking systems (ATS) alike. More on the ATS later, though.
Make sure you get your resume right by reading up on how to start a resume, choosing the best font for resume, and our resume dos and don'ts.
But, how can you format a flight attendant resume without experience?
You might not have experience for this job, but you have experience relevant to the job.
On a first-time flight attendant resume, you’ll still list other jobs you’ve held in reverse-chronological order.
However, this time you won’t just talk about your duties and responsibilities.
Rather, you’ll highlight relevant skills and achievements from past jobs in bullet points, neatly aligned like the buttons on your crew uniform.
List them under relevant subheadings like: Communication Skills.
This is the so-called combination resume format. But more on that in our guide.
Pick and choose these transferable skills to match the flight attendant job description from the ad.
Have no work experience at all? Not to worry! Instead, the education section will move to the top, followed by other sections (e.g., volunteering, languages), which we’ll talk about more in just a moment.
Next, save your great flight attendant resume template as a PDF. The PDF format keeps the layout in shape.
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