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Customer Service Representative

Questions

 105 Questions
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Question 1 of 105

1. What would you do if your manager did something that violated company policy or the law?

Overview

Customer service representatives must be able to trust their managers to make the right decisions and uphold company policies. This question will help you determine if a candidate will be able to trust their manager and work effectively with them.

Interview Expectations

Trustworthiness
Honesty
Integrity

Sample Answer

I would report my manager’s actions to the appropriate person in the company. At my last job, I was promoted to a managerial role and I made sure to follow all company policies and procedures. I also made sure my employees were aware of our policies and encouraged them to report any violations to me.