Customer service representatives are the face of a company, so it’s important to hire candidates who are passionate about the brand. This question will help you determine if a candidate is familiar with your company’s products and services, and if they have researched your company prior to the interview.
Overview
Customer service representatives are the face of a company, so it’s important to hire candidates who are passionate about the brand. This question will help you determine if a candidate is familiar with your company’s products and services, and if they have researched your company prior to the interview.
Interview Expectations
Passion for the company
Knowledge of the company
Desire to work for the company
Sample Answer
I know you’re a large software company that develops and sells products to help businesses manage their customer relationships. I’ve read about your products online and I’m very interested in working for a company that is committed to helping customers succeed.