1. What do you know about Privacy and Professional Standards?
Overview
Privacy and Professional Standards are critical to the success of a customer service department. This question helps you determine if a candidate is aware of the importance of these standards and if they have the ability to uphold them.
Overview
Privacy and Professional Standards are critical to the success of a customer service department. This question helps you determine if a candidate is aware of the importance of these standards and if they have the ability to uphold them.
Interview Expectations
Awareness of privacy and professional standards
Commitment to following them
Sample Answer
I’m very familiar with Privacy and Professional Standards. I’ve read the company’s Privacy Policy and I know that it’s my responsibility to adhere to it. I also know that it’s important to keep customer information confidential and that I must be professional at all times.