Customer service representatives must be able to sell products and services to customers. This question gauges a candidate’s ability to persuade and close a sale.
Overview
Customer service representatives must be able to sell products and services to customers. This question gauges a candidate’s ability to persuade and close a sale.
Interview Expectations
Sales skills
Persuasive abilities
Ability to abide by comp
Sample Answer
I would tell you that this pen is the best on the market. It writes smoothly and doesn’t smudge, and it’s available in several colors. I would also tell you that it’s on sale for $2.99, which is 30% off the regular price of $4.99.