What does Salesforce do?

A cloud-based CRM platform unifies customer data into a shared view, connecting departments and enabling collaboration across marketing, sales, service, commerce, and IT. Teams work anywhere and resolve issues faster.

What is Salesforce and how does it work?
Is Salesforce a CRM?

If you are looking for answers to similar questions, you have certainly landed at the right webpage.

Salesforce is an American cloud-based company offering the best-in-market CRM services across the globe.

Salesforce has more than 150,000 active users worldwide. The CRM giant serves in diverse sectors, including financial services, manufacturing, retail, higher education, media, and consumer goods.

You can choose Salesforce for your professional growth as the average annual salary of a Salesforce Admin is $78,815 in the United States.

Let us gather some details about the features and functionalities of Salesforce and how you can use it to grow your business:

What is Salesforce?

Salesforce is one of the best CRM platforms that allows synchronized working of the departments of your company. It manages every funnel effectively to keep your customers happy and satisfied with your services.

What Does Salesforce do?

Salesforce resolves the most prominent issue companies face in this techno-centric world i.e., data management. The core data received by companies is not sharable and readable.

Suppose, the marketing team can not use sales data effectively and have no knowledge when a customer reaches the customer service department.

In such a case, Salesforce connects every department and allows them to work in a synchronized manner. Salesforce helps build a unified workspace to allow cross-functional teams to work smoothly.

The CRM giant also calls its platform Salesforce 360 as it integrates all departments and customer data on one platform.

Also Read: How to build a Salesforce resume in 2022?

What is Salesforce Used For?

Salesforce is a cloud-based software that means all your teams can work collaboratively no matter where they are located in the world.

This platform helps government agencies, businesses, non-profit organizations, educational institutes, etc., deliver marvelous services.

Currently, Salesforce is being utilized in diverse industries, including the public sector, consumer goods, manufacturing, retail, hospitality, financial services, etc.

How Does Salesforce Work?

Salesforce Customer 360 lets you connect every department around a unified and shared view of client data via an integrated platform. All the employees are free to use the required information to perform assigned tasks efficiently.

Employees connected with Salesforce can work more efficiently. In addition, its integration with Slack offers smooth communication to improve productivity.

Salesforce helps you minimize the time taken to resolve your customer issues, which results in strong customer relationships.

Salesforce Services

Salesforce cloud offers you the following services to boost your business performance:

  • SAAS (Software As A Service): You can use its built-in software for your business requirements.
  • IAAS (Infrastructure As A Service): It offers you the facility to develop your Salesforce ecosystem, which is not widely used.
  • PAAS (Platform As A Service): You can build your required websites and applications via this facility.

Who Should Use the Salesforce CRM?

Salesforce has various editions, including:

  • Professional Edition
  • Group Edition
  • Performance Edition
  • Enterprise Edition

Anyone owning a company or business can use Salesforce for a smooth and productive business experience. Companies choose the Salesforce CRM edition based on their features and organizational goals.

Note: The price of Salesforce also varies according to the edition.

Salesforce For Marketing

You can see the significant advantages of using Salesforce for marketing in the below-given points:

  • It helps you send the marketing messages to the correct person on the right channel at the right time.
  • It helps you improve customer acquisition, lead generation, and cross-selling/upselling opportunities.
  • It helps you collect data and reconcile it from unknown and known prospects/customers.
  • It allows you to integrate external data sources without any hassle.
  • Its AI integration helps you optimize every customer interaction to gain valuable insights.
  • It helps you make data-based decisions for new segments you want to target.

Salesforce For Sales

Here are some significant advantages of using Salesforce for sales of your company:

  • It helps you minimize your data entry time to spend more time connecting with prospects.
  • It helps you build and deploy a precise yet repeatable sales methodology for consistent performance.
  • It helps your sales team connect with other teams, including marketing, customer service, etc., for a better customer experience.

Also Read: What are the trending Salesforce jobs of 2022?

Salesforce For Customer Service

Salesforce provides effective customer service solutions for every customer interaction with the help of a contact center, service automation, and AI-powered chatbots.

Check out the advantages of using customer service via Salesforce below:

  • It helps you manage multiple touchpoints, including self-service channels, customer service, field service, and digital channels such as WhatsApp, SMS, Messenger, etc.
  • It helps you provide instant support, resolve cases faster, and ensure a complete customer view for agents at every interaction.

Salesforce For Commerce

Salesforce comes with special tools to develop simple yet seamless B2B (business-to-business) and B2C (business-to-customer) commerce experiences to engage customers, grow revenue, and connect commerce to other business tools.

You can easily implement and adapt Salesforce for commerce to convert more customers with personalized service experiences.

Salesforce For IT

Whether or not you are an IT expert, Salesforce gives you complete freedom to build modern applications for addressing customer, employee, and partner requirements.

Apart from this, Salesforce has a facility to automate many IT processes to enhance productivity, transparency, and security required by the company.

Key Takeaways

Salesforce is believed to be the best CRM platform worldwide. It connects every internal department to communicate better and leverage data insights for collaborative growth within the organization.

Take a look at the highlights of what Salesforce can do in 2022:

  • It allows you to market your products and services effectively to cover the maximum target area
  • It helps you improve your sales and maintain strong relationships with customers
  • It helps you connect with customers easily via multiple channels, including Whatsapp and Facebook Messenger
  • It helps you build effective B2B & B2C campaigns to engage maximum customers and boost business growth
  • It helps you build responsive websites and modern applications to address company requirements

You can learn how to use Salesforce operations and apply for different profiles like Salesforce Developer and Salesforce Admin. All you need is a technical degree and Salesforce certification.

Then you can use Hiration’s 360-Degree Career Platform to craft other essential documents like a resume and a cover letter.

This digital career-building tool is powered by AI technology and 24/7 online chat support for a practical and futuristic operational experience.

Moreover, you can consult all your career queries with our experts at support@hiration.com.

Frequently Asked Questions

  • What is Salesforce?

    Salesforce is a CRM platform you use to connect company departments and manage customer funnels. It helps you keep customers satisfied through synchronized collaboration.

  • What problem does Salesforce solve for companies?

    You use Salesforce to address data management issues when core data is not sharable or readable. It connects every department so teams work in a synchronized manner.

  • How does Salesforce work?

    Salesforce Customer 360 connects every department around a unified, shared view of client data on an integrated platform. Employees access required information, collaborate through Slack integration, and resolve customer issues faster.

  • What Salesforce services are SaaS, PaaS, and IaaS?

    SaaS lets you use built-in software for business needs. PaaS lets you build required websites and applications, while IaaS offers facilities to develop your Salesforce ecosystem.

  • Who should use Salesforce, and do editions affect price?

    Any company owner can use Salesforce and choose an edition based on features and organizational goals. Editions include Professional, Group, Performance, and Enterprise, and price varies by edition.

  • How does Salesforce help marketing?

    You send marketing messages to the correct person on the right channel at the right time and improve customer acquisition and lead generation. You collect and reconcile data from prospects and integrate external data sources.

  • How does Salesforce help sales teams?

    You minimize data entry time to spend more time with prospects and deploy a precise, repeatable sales methodology. Your sales team also connects with marketing and customer service for a better customer experience.

  • Is Salesforce good for customer service?

    You manage multiple touchpoints like self-service, field service, and digital channels such as WhatsApp, SMS, and Messenger. You provide instant support, resolve cases faster, and ensure a complete customer view at every interaction.

  • Why use Salesforce for commerce?

    You develop simple, seamless B2B and B2C commerce experiences to engage customers, grow revenue, and connect commerce to other business tools. You implement and adapt it to convert more customers with personalized service experiences.

  • Why use Salesforce for IT operations?

    You build modern applications for customer, employee, and partner requirements whether or not you are an IT expert. You also automate many IT processes to enhance productivity, transparency, and security.

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