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Technical Support Specialist
Questions
64 Questions
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1.
How will you move a mountain from point A to point B?
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2.
Why did you leave your last job?
3.
How would you handle a difficult customer?
4.
If we interview applicants that are more qualified, why should I hire you?
5.
What is WSDL?
6.
How will you explain a financial statement to a 7-year old kid?
7.
How would you help someone build a network for a small business?
8.
What is the difference between TCP and UDP?
9.
How do you recognize a painting that is owned by a known artist in your books?
10.
What have you learned from your past experience that will help you in this position?
11.
What would your previous boss say about you that needs improving?
12.
Why do you want to move from development to support?
13.
What is the difference between HTML and Javascript?
14.
What is the difference between customer support and customer service?
15.
How do you convince someone to choose support over development?
16.
What was the most difficult client interaction you had?
17.
Tell me about yourself.
18.
What is your favorite movie and why?
19.
What core value do you relate to the most?
20.
What are your future goals?
21.
What is a DNS and what does it do?
22.
Tell me something about yourself that is not written in your resume.
23.
What can you offer to the company?
24.
How do you see yourself working in the company?
25.
Why do you want to work with us?
26.
Where do you see yourself in 5 years?
27.
What would you do if an agent is upset because they aren't able to log in their work applications?
28.
What do you like to do in your free time?
29.
How do you handle pressure?
30.
Tell me about a time when you brought value to your previous employer.
31.
How do you handle customer complaints?
32.
What is one weakness that you felt affected your performance the most?
33.
Which is more useful, a banana or a pen?
34.
Tell me about a time when you had to deal with an unhappy customer.
35.
What is the SQL command for selecting all rows from a table?
36.
What is an example of a SELECT SQL statement?
37.
What would you do if a call had a language barrier?
38.
What are your core values?
39.
What do you like about WordPress?
40.
What is a good customer service experience you have had?
41.
How would you describe MINDBODY’s product / service to a friend?
42.
What are your strengths?
43.
Tell me about a time when you made a mistake and how did you correct it.
44.
What technologies have you worked with before?
45.
What did you like about your last job?
46.
What do you think is the hardest part of this job?
47.
What is the resolution of 1080p?
48.
How do you think you will handle working for a call center?
49.
What do you expect from your manager?
50.
What would make you stay in this company?
51.
Tell us about a time when you had to take control of a situation where the customer was heated.
52.
What is your favorite Google value?
53.
What would you do if a client is very demanding?
54.
Why do you want to work in support?
55.
What is the meaning of CO?
56.
What are the 3 things that will make you stay in a company?
57.
What is Domain Name System?
58.
What do you think is more important, Accounts Receivable or Accounts Payable?
59.
How do you handle stressful situations?
60.
Why are you leaving your current company?
61.
How do you relieve stress?
62.
How do you show compassion for yourself?
63.
What would you do if a customer calls reporting their VoIP phone is not working?
64.
What award do you see yourself winning in the next 10 years?
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