1. Tell me about a time you had to handle a challenging patient.
Overview
This is a question that will give you insight into how your office coordinator handles difficult situations. You want someone who can stay calm and work through issues with the patient.
Overview
This is a question that will give you insight into how your office coordinator handles difficult situations. You want someone who can stay calm and work through issues with the patient.
Interview Expectations
Ability to stay calm in a difficult situation
Ability to handle conflict
Ability to work with difficult patients,
Sample Answer
I had a patient who was very upset about the cost of her treatment. She was yelling and screaming at me and other staff members. I tried to calm her down and explain that we were doing everything we could to help her. I offered to speak with her doctor about lowering the cost of the treatment.