Free Senior Technical Services Expert Resume Sample [2022]

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    21+ years experienced Senior Technical Services Professional with a track record of spearheading diverse teams to champion clinical applications of technical services across diverse domains. Adept at collaborating with external & internal stakeholders to process business requirements for conceptualizing & delivering technical solutions. Proficient in deploying scientific research & analysis to scrutinize industry-based trends and initiate technological & professional Innovation. Armed with an extensive techno-managerial experience for executing mission-critical projects. Proven expertise in mentoring young professionals and providing them with hands-on training to enhance long-term organizational performance.
    • Clinical Applications • Medical Equipment Servicing • High-End Technologies • Teaching & Technical Services
    • Scientific Research & Analysis • Stakeholder Management • Project Management • Business Development
    • Biomedical Engineering Consultancy • Training Modules & Programs • SME Training & Mentoring
    • Leadership & Team Management • Monitoring & Evaluation
    • High Performance Teams & High Impact Presentation | Dale Carnegie
    • Embedded System using C/C++ | DSCE | Nov ‘04
    • Teraklin Liver Dialysis (MARS) Service Training | Germany | Sep ‘02
    • LISA Hlolmium – Yag surgical Laser Service Training | Germany | Sep ‘02
    • Dornier Holmium Laser Service Training | Germany | Sep ‘02
    • Dornier Nd | Yag Surgical Laser Service Training | Oct ‘00
    • Dornier Compact | Alpha Lithotripter Service Training | Feb ‘98
    • Dornier Compact – S | Lithotripter Service Training | Aug ‘97
    PROFESSIONAL EXPERIENCE
      Leadership & Team Management
      • Spearheading a team of ~26 to direct administration of the Training & Education and Technical Services departments
      • Leading the Field Technical Services Engineers Team of ~17 to service a huge installation base & achieve 94% uptime
      • Generated revenues of USD ~6.3 mn from services & in-house repair of 1700 units in FY ‘18
      Stakeholder Management & Strategic Alliances
      • Coordinating with the Marketing & Sales Force Effectiveness Team to design commercial learning programs like ‘K2P’
      • Liaising with medical institutes to deliver live surgical demonstrations of Medtronic technologies for visiting surgeons
      • Collaborating with labs in institutes like Johns Hopkins & MSR Labs for conducting cadaver-based training programs
      • Forging alliances with surgeons’ societies like ASSI to conduct ‘Spine Outreach Program’ in tier-2 cities
      Training, Mentoring & Development
      • Designing & implementing external training programs like Visiting Surgeon Program, Fellowships & Proctorships
      • Developed & executed synergy training programs by combining the technologies of different BUs
      • Formulating end-to-end training modules right from basic Orthopedic Trauma Business to Intra OP Nerve Monitoring
      • Initiating monthly online quizzes for internal employees across BUs to facilitate continuous knowledge management
      Key Accomplishments
      • Supervised 350+ training programs consisting of 500+ training days to train 7k+ participants within 2 years
      • Designed & launched new joiner’s kits comprising product information, training stage schedule & study material
      • Envisioned & built the training department for RTG Consulting constituting of 6 BUs pertaining to different fields
      • On-boarded & trained 7+ SMEs for catering to the internal & external training needs of the team members
        • Spearheaded a team of 8 members while directly reporting to Business Manager of NT & ENT
        Training Programs & Technological Enhancements
        • Designed & executed ‘Care & Maintenance’ quarterly training programs for junior surgeons, nurses & technicians
        • Achieved certification from Midas Institute, Texas for conducting training & certifications for neurosurgeons
        • Oversaw conduction of extensive Highspeed drilling training programs spanning specialties like Spine & Orthopaedics
        • Coordinating with the team to map & analyse the utility of high-end technologies like Navigation & Nerve Monitoring
        Professional Innovations & Mentoring
        • Single-handedly initiated Service Depot activity & gradually built a team of Depot Engineers across 10+ cities
        • Envisioned & built a team of Clinical Applications specialists to facilitate procedures utilizing high-end technologies
        • Developed a hands-on course for 350+ young ENT surgeons on Powered Debriding by using Sheep head
        • On-boarded & trained Field Service Engineers to fulfil field service requirements for enhancing customer satisfaction
        Key Achievements
        • Conducted certification training programs for ~3k neurosurgeons as per the Midas High speed drilling system
        • Championed the training & mentoring of 300+ Channel Partner engineers & Field Service engineers
        • Received ‘Long Term Incentive’ Award as a recognition for exceptional professional contribution, ‘10
        • Achieved 45% growth in drills business by conducting Midasrex hands-on workshops in Cranial & Spine specialties
          • Played a pivotal role in technology transfer & in establishing the manufacturing unit
          • Supervised the technical evaluation of multiple foreign companies for ensuring unhindered OEM supply
            • Achieved an all-time high uptime of medical equipments in the entire South US region of 93%
            • Envisioned & trained a service team to oversee maintenance of medical equipment & generated revenues of USD~1M
            • Played an instrumental role in preparing service protocols & monitoring service activities of high-end medical equipment
              • Achieved an all-time high uptime of medical equipments in the entire South US region of 93%
              • Envisioned & trained a service team to oversee maintenance of medical equipment & generated revenues of USD~1M
              • Played an instrumental role in preparing service protocols & monitoring service activities of high-end medical equipment
              EDUCATION
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