Free Senior Project Manager & Product Expert Resume Sample [2022]

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    14+ years experienced Senior Project Manager & Product Specialist with a track record of leading cross-functional teams to effectively manage multi-million dollar portfolios & successfully execute IT Infrastructure projects. Certified PMP & Prince 2 Professional adept at spearheading end-to-end migration initiatives, SCCM/Middleware support & Application Packaging. Proficient in liaising with multiple stakeholders & senior leadership to optimize processes, facilitate sound decision-making & deliver compelling business value to clients.
    • Portfolio Management • Middleware Support & EUC Cloud • Automation & Process Optimization • Strategic Planning
    • Client Relationship Management • Product/Application Management • Mentoring, Training & Development
    • Risk Management & Quality Assurance • Audits & Compliance • Vendor/Stakeholder Management
    • Project Management & Delivery • Cross-functional Team Leadership • Migration • IT Infrastructure Management
    • Prince 2 Foundation Training |‘16
    • Hadoop Administration & Data Analyst | ‘16
    • Leadership Skills Development |‘13
    • Project Management Professional | ‘12
    • SQL Database Administration Best Practices | Microsoft, ‘12
    • Change Base Application Migration Training | Dell
    • ITIL V 3.0 Training | ‘11
    • Intro to VB Scripting with PERL |‘09
    • Cisco Certified Network Administrator | ‘03
    • Hardware Course | ‘00
    • Mindtree Certified Project Manager (MCPM) | ‘00
    • Microsoft Certified Professional (MCP) | ‘00
    • Graduate Applied Project in IT | ‘98
      Portfolio Management & Project Delivery
      • Leading 43 Engineers to manage a USD 1.7m portfolio & render support for UNIX, WebSphere, Web Logic, Tibco/MQ across:
      • SCCM, MAC/Windows Support/Packaging, Manhattan application infrastructure, 0365 Migration, Middleware Support
      • Formulating team-specific project plans to provide accurate status to TLs & Project Schedulers regarding project milestones
      • Directing resource allocation, capacity planning, project scheduling & execution, risk management, mitigation, etc.
      • Designing and implementing Jamf Clustered Architecture and recommending AWS suggestions for distribution points
      Audits, Compliances & O365 Migration
      • Conducting quarterly audits of SCCM & JAMF infra & aligning departmental processes with best practices & statutory norms
      • Overseeing O365 maintenance & support for 5 stages of migration & conditional access designed for MAC infrastructure
      • Assuming complete charge of planning & executing O365 migration, Assessment, Discovery, design & migration schedule
      • Achieving global certification & liaising with SPOCs & director-level leadership to ensure consistent service delivery
      Key Achievements
      • Facilitated migration of Cameron PoC to Cameron Global valued at USD 1.6M & Adidas worth USD 4M
      • Invented SuperMDM - a combination of Jamf Agent & MDM to ensure rapid deployment for high-speed device management
      • Executed 6 consulting projects without deviation & trained 140+ engineers on multiple end-user computing technologies
      • Consistently achieved 96% SLA for Incident Management, 90% SLA in change management & 95% in Service requests
      • Migrated 30,000+ users from traditional email box version to O365 & resolved 15,000+ issues w.r.t primary devices & space
      • Achieved 94% SCCM & infrastructure availability, ensured zero escalations & consistently maintained a CSAT of 6/8
      • Processed 30+ RFPs, managed 60% GM & <11% attrition across all projects & analyzed ticketing inflow to fix 100+ tickets
      • Led automation by executing 100+ SQL queries & VB/Power shell scripts to save 150 hours or 2 manpower efforts/month
      • Prepared 30+ Best practices/Standard documentation/proposal templates to save 340 hours or 3 manpower efforts/month
        • Led a cross-functional team of 16+ to direct application release management, performance reporting & operations strategy
        • Steered migration & deployment on Citrix Platform & chaired weekly Delivery Optimization meetings to boost performance
        • Led multiple teams to ensure effective data gathering across US & liaised with UK vendors to smoothen VMware migration
        Key Achievements
        • Created proposals in T&M & fixed model and effectively delivered 1200+ campaign line items & 60+ campaigns
        • Migrated 200 applications to VDI environment & streamlined application release management as an evergreen process
        • Received the Citizen Award for the year ‘12–‘13 in addition to receiving the Role Model Manager for the Year Award ‘12–‘13
          • Led 11 Engineers to deploy Prince 2 methodologies & direct Application Compatibility, Application Migration & Packaging
          • Supervised end-to-end lifecycle of multitenant projects, from conceptualization to implementation & successful delivery
          • Interfaced with senior leadership to define client infrastructure requirements, track projects & design risk/mitigation plans
            • Led 15 offshore/onshore engineers to formulate strategic plans & supervise resource planning, allocation & management
            • Deployed ITIL processes & developed project status tracking reports to ensure continuous improvement & monitor risks
            • Created incident analysis reports & liaised with the IT Service Provider to deploy Fishbone practices & reduce 55% of tickets
            • Coordinated with the Transition Director to create a management framework for ensuring sustainable transition
              • Led 4 Packaging engineers to oversee technical verification & validation of banking applications & subsystem modules
              • Generated reports to disseminate project documentation including Technical Project Plan, Security Risk Assessment, etc.
              • Overcame challenges of customization & processing numerous running files for Bloomberg & Humming Bird applications
              • Executed ANZ desktop migration valued at USD 118K & independently designed & conducted 15+ training session/year
                • Led a team of 24 to supervise packages delivery in accordance with SLAs & generate daily service status updates for clients
                • Identified process-related/technical gaps and brainstormed with the client to conceptualize & implement better initiatives
                • Created monthly reports, analyzed monthly trends & coordinated with application teams for rolling out emergency releases
                • Led all QA initiatives, deployed Orca to optimize packaging & created documentation for Dot Net, COM & DCOM packages
                  • Created 210+ complex market data applications for Application Packaging to reduce manual & administrative effort
                  • Customized & defined standard Organizational Change Management (OCM) approach, methodologies and delivery channels
                    • Championed HP-to-Wipro knowledge transfer to stabilize service within 3 months & reduce lot incidents from the 3rd month
                    • Configured SAP GUI 6.3/DR on Sun Solaris platform & appointed as SPOC for Knowledge Gathering (KA) for Wipro service
                    • Front Office: Project Plan, MS Excel, PowerPoint, Word, Outlook, Dreamweaver, Visio, Business Objects, Lotus Notes
                    • Database/Servers: MySQL, SQL Server, Oracle, MS Access, IIS 4.0, Tomcat/Apache
                    • OS & Tools: Windows Vista, Win XP/2000/2003/2008/2012, DOS, WinNT, Win9x, Win3.1, UNIX/Linux, Admin Studio, SCCM, TNG Unicenter, Wise Packaging Studio, IBM Lotus Domino
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