Free Operations Head Resume Sample [2022]

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    Operations Head
    17+ years experienced & result oriented senior operations expert with the ability to establish & lead firm wide operations, build & optimize processes, manage & lead teams in global organizations. Possesses proven track record of establishing large operations from scratch & quickly scaling them effectively to create sustainable businesses. Has successfully led numerous process and resource optimization projects to save millions of dollars for organizations. Smoothly drives major cross-country projects by employing planning and effective change management principles. Highly skilled leader with in-depth experience of managing & building cross cultural teams & a firm focus on training & mentoring employees to assume future leadership roles.
    • Business Operations • Process Improvement • Process Re-Engineering • Change Management • Multi Site Operations • SOPs
    • Leadership • Team Building
    Lamp Media
    Operations Head
      Lamp Media is one of the biggest publishing houses in the US with a combined annual readership of 20+ mn.
      • Managing ~430 employees for operations (budget: $ 13.7 mn.) to deliver print operations worth $ 300 mn.
      • Maximized adherence to SLAs across multiple projects in terms of time, cost & quality
      • Controlling the publishing operations for 3 major newspapers of 5 plants
      • Synchronizing the planning of raw materials with the publishing plan for ~30mn. newspaper & magazine copies per day
      • Ensuring the timely publishing as well as transport of the printed copies to reach the 20mn. + readers on time
      • Significantly increased the Operating Margin by swiftly migrating new projects to steady state
      Process Reengineering & Optimization
      • Spearheaded the complete overhaul of the logistics process to achieve saving of $4mn. per year
      • Led the optimization efforts for 10+ backend operations processes over 7 years based on lean principles
      Team Building & Performance Management
      • Scaled up the organizational workforce from ~100 to ~430 FTEs by rendering leadership & expertise to accelerate growth
      • Lowered the employee attrition rate from 32% to 11% by developing & executing a new HR strategy
      • Designed & pioneered a Hyper Track Leadership program to develop leaders from the in-house talent pool
      Key Achievements
      • Successfully handled the increase of the backend printing operations to 5x in 5 years
      • Delivering savings of $ 100k by reducing the operating expenses software, travel & transportation optimization
      • Achieved aggregate savings of ~125 FTEs in 3 years
      Deals E-commerce
      Senior Operations Manager
        Deals E-commerce is the world’s largest e-commerce firm with a revenue of $3bn.
        • Managed the supply chain operations of the firm in North America by leading a team of 20+ across the US & Canada
        • Achieved 24% reduction in average hub processing lead time & 31 % reduction in wrong sorting & bagging of orders
        • Developed a waste free, defect free & efficient supply chain by employing the six sigma principles
        • Reduced the Hub processing lead time by ~ 2 hours for 60 hubs
        Life Love Corp
        Operations Associate
          Life Love Corp is the among the top 3 providers of health food supplements in the US
          Enter text here..

          MBA - Operations
          Harvard Business School
            The Harvard Business School is the no. 1 ranked business school in the world
            • Top 15 percentile of the class
            BBM BBM
            UC Berkeley
              The University of California, Berkeley is the top public university in the United States
              • CGPA: 3.5 / 4
              • Languages: English, Spanish
              • Certified 'International Operations Expert' from the Sloan School of Management, MIT '16
              • Certified 'Operations Thought Leader' by the International Institute of Operations, London '07
              • Speaker, Association of Professional Operations for Startups convention, '16
              • Speaker, Venture Cap Conference, SF organized by Wire Crunch, '14
              • Published: “Digital Operations Solutions for Hyper Growth”, YouPub, '12
              • Published: “Operations Hacks for the 21st century”, Seamless Press, '06
              • Received the "Leader of the Month" for 2 consecutive months at Lam Media, '15
              • Awarded the “Deals President’s Award” in ’09
              • Conferred with multiple Achiever Club awards in Deals, ’07
              • Led the team to win ‘Best Team Award’ for maintaining 99% quality & meeting TAT, ’09
              • Recognized for significant contribution to Corporate Social Responsibility initiatives, ’05
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