Free Key Account Manager Resume Sample [2022]

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    9+ years experienced & result-oriented Key Account Management Professional & Operations Manager with a track record of spearheading teams to champion Mobility Management & Relocation Service Delivery across diverse geographies for global conglomerates. Proficient in formulating long-term business strategies & translating corporate vision into actionable plans for turning around lagging operations & driving profitability. Adept at identifying & fulfilling client requirements within the organizational framework while mentoring and training recruits & team members. Highly skilled in conceptualizing and executing elaborate campaigns to propel business growth, bolster market share & deliver compelling business value to clients.
    • Team Management & Leadership • Relocation Services & Delivery • Training, Mentoring & Development • Brand Management
    • Market Research & Competition Analysis • Client Relationship Management • Mobility Management • Growth Strategy
    • Key Account Management • Sales & Marketing • Negotiation & Stakeholder Management • Business Development
    • Implementation of the Business Model | D’Cube Solutions | Raleigh, NC, US | '08 - '09
      • Leading a team of 6 while directly reporting to the MD of Santa FE & Director (Sales and BD)
      Relocation & Mobility Management
      • Scrutinizing end-to-end relocation parameters of clients w.r.t SLAs & KPIs to ensure effective delivery of relocation services
      • Supervising relocation pertaining to household goods, Immigration Services, real estate, tenancy, etc.
      • Managing parameters like forecasting, metrics, product lines, staffing, operations, customer service, service standards, etc.
      • Utilizing forecasting tools for estimating costs while deploying expertise to render consultation on global mobility
      Client Relationship Management
      • Overseeing road mapping by identifying & fulfilling client needs for presenting new proposals across geographies & services
      • Resolving clients concerns and interacting with the customers to gather feedback and maximize customer satisfaction
      • Forging and nurturing robust business relationships with key clients for effectively representing the company's brand
      • Managing reputed clients including but not limited to Flipkart, E&Y, Mercedes Benz, Volvo, Scania, etc.
      Compliance & Quality Assurance
      • Executing International/Domestic relocation for assignees to ensure compliance with International Assignment Policies
      • Ensuring adherence to quality norms to secure positive reviews, deliver full customer satisfaction & retain existing clients
      Key Achievements
      • Propelled revenue by 110% by delivering unparalleled levels of service to the existing corporate clientele
      Relocation Manager | Dec '14 - Apr '17
      Relocation Services & Client Relationship Management
      • Executed pre-established SLAs & KPIs by delivering relocation services in a team of 7
      • Delivered services to new & existing assignees by designing plans for ensuring efficiency, quality & timeliness of delivery
      • Maximized client satisfaction by conceptualizing initiatives like review meeting, invoicing accuracy, feedback form, etc.
      Training & Development
      • Conducted training sessions to update global mobility policies & optimize processes by liaising with ~5 business leaders
      • Utilized a global mobility handbook to facilitate a basic training program for all new relocation service employees
      • Periodically updated training modules to incorporate new industry trends and information across all new accounts
      Mobility Management & Vendor Support
      • Formulated & administered mobility budgets worth USD 7 CR while initiating measures to drive profitability by 80%
      • Oversaw finances pertaining to mobility budget, inter-office billings, etc. for tracking mobility costs & boosting profitability
      • Managed ~6 3rd-party vendor relationships and Real Estate panel for implementing service agreements & achieving KPIs
      Key Achievements
      • Achieved a cost reduction of USD 5 million & successfully achieved budgeting targets consistently for 6 years
      • Appointed as a primary point of contact for global corporate clients like Microsoft, HSBC, Goldman Sachs, Boeing, etc.
      • Drove to rank No. 1 for 5 consecutive years w.r.t internal KPIs across all global branches
      • Effectively turned around customer satisfaction KPI from a negative feedback to a positive rating for a major corporate
      Account Manager - Relocation Services | Apr '12 - Dec '14
      Team Management & Leadership
      • Led a team of 6 Consultants across Immigration and Relocation while reporting to the General Manager
      • Allocated tasks, reviewed team performance and effectively administered the team to achieve organizational goals
      Relocation Management & Client Servicing
      • Spearheaded Mobility Operations for international and domestic assignees relocating
      • Oversaw the end-to-end case resolution of 14 high-profile mobility/VIP assignees
      • Developed and maintained robust business relationships with clients and diverse internal/external stakeholders
      • Scrutinized the client’s relocation budgets and collaborated with the Client’s Mobility Group, Business Units and HR Heads
      Mobility Policy Formulation & Implementation
      • Independently conceptualized and designed the mobility policy in accordance with client requirements
      • Led the Training initiative of the team & optimized Hyderabad-specific processes for executing the clients mobility policy
      • Undertook measures to enhance mobility-related practices, policies, systems & procedures
        Stakeholder Management & Recruitment
        • Collaborated with Recruitment Managers at CISCO & successfully placed candidates for fulfilling all vacancies
        • Deployed sourcing channels like online portals, email groups & partner networks for addressing vacancies across the board
        • Optimized end-to-end recruitment process by scheduling regular dialogues with the Hiring Managers at the client’s end
        • Conceptualized & implemented policies, rules and procedures of the organization to achieve recruitment targets
        Training, Mentoring & Issue Resolution
        • Spearheaded a team of 2, in addition to effectively training and mentoring a team of 90 Associates and employees
        • RIgourously conducted regular follow-ups with the organization for resolving issues pertaining to offer letter & on-boarding
        Key Achievements
        • Administered the end-to-end candidate recruitment lifecycle for ~60 managerial candidates, from hiring till on-boarding
          Team Leadership & Business Development
          • Led a team of 6 for executing marketing campaigns & formulating sales promotion strategies to maximize client acquisition
          • Successfully secured new orders by aligning the merchandising efforts in harmony with strategic business objectives
          • Supervised promotional activities for new releases and special products by collaborating with merchandisers
          • Periodically conducted forecasting & monitoring of sales targets and implemented initiatives to acquire new business
          Inventory Control & Competition Analysis
          • Brainstormed with diverse stakeholders for overseeing the visual merchandising of all stores and departments
          • Oversaw inventory control measures w.r.t receiving goods, stocktaking, cataloguing, etc. for stock worth USD 60 million
          • Coordinated with the Sales Planning team for ensuring timely stock availability in accordance with sales forecasts
          • Bolstered market share by analyzing the strategies and moves of competitors while scrutinizing ongoing market trends
          Key Achievements
          • Received the ‘Best PerformerAward within the Sales district out of 15 nominations
            • Top 3 percentile of the class
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