Free General Manager - Malls Resume Sample [2022]

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    I am an impact oriented and experienced professional skilled in mall management, retail management & leasing. Over a vast career of more than 12 years in the retail space, I have delivered impactful results while working with multiple malls and hypermarket chains. I am proficient in real estate planning, project design & development. Another one of my skills is to handle the leasing of mall space, from lead generation to the closing of agreements with the clients and eventual setting up of the shops in the mall premises. I have amassed a large amount of experience in working with brands in FMCG, fashion & F&B. I am also an instinctive leader, capable of attracting, developing and retaining high-performance team members, empowering them to elevate their level of responsibility, span of control, and performance. I can reformulate business strategies and pursue them with utmost resilience as is exemplified by my work, wherein I was successful in bringing multiple world renowned brands for the 1st time during the period of global economic recession.
    • Leasing • FMCG brands • Client Relationship Management • Mall Operations • Fashion brands • Sales & Marketing • Mall Planning • Leadership • New Store Opening • Retail Management • New Lead Generation • Opening New Markets • Customer Service
      Acting Leasing Director | Jan ’13 - Present
      • Carrying out multiple functions including real estate planning, project design & development
      • Working closely with the board members & the landlords for the upcoming projects of the group
      Leasing Manager | Jun ’07 - Jan'13
      Key Deliverables
      • Reporting directly to the Mall GM & Head Office Management
      • Leading a team with a focus on the mall administration & leasing outlets
      • Directing the team in order to keep accurate records of tenants, meetings, client complaints etc.
      • Handling the complete budgeting & forecasting and preparing lease request packages
      • Working in coordination with the development & management teams
      • Optimizing the tenancy mix by successful retail planning
      • Maximizing the ITVA by obtaining deals & rents below the budgeted tenant allowance for the assigned centers
      • Identifying, negotiating & finalizing leasing deals mainly with the retailing & services industry
      • Conducting cold calling & follow ups to generate prospective new client leads & take them forward
      • Updating the top management on progress of contracts, negotiations & portfolios
      • Ensuring that the lease documentations are completed in accordance with company policy
      • Ensuring that company policies are followed regarding new contracts, renewals & terminations
      • Managing the fit out, construction process & handover process, as required, for the new tenants
      • Building & maintaining strong relationships with the existing clients & key national retailers
      • Acting as the focal point of contact for mall tenants regarding both new & existing leasing arrangements
      • Acting as link between the external tenants & internal legal team while demonstrating a high quality of customer service
      • Handling merchandising & planning & responsible for delivery of income to the business (maintenance & development)
      • Taking care of lease management of renewals, vacancies & other value adding opportunities
      • Identifying opportunities for the improved performance of centers
      • Generating sufficient leasing activity to achieve NOI objectives for assigned center(s)
      Key Achievements
      • Successfully brought multiple prime brands from all over the world for the 1st time ever; brands include:
      • Versace Collection, Class Roberto Cavali, Armani Jeans, Swarovski, Carolina Herrera, Michael Kors, Juicy Couture, Rolex, BCBG Maxazaria, Karen Milan, Lacoste, Gizia, Mont Blanc, Rivoli, Yves Delorme, L’azurde, CK, UW, Clarks, Jashanmal Deptt. Store, Vacheron Constatin, Chaumet, Girard Perregaux, Corum, Al Fardan Jewellery, Massimo Dutti, Oysho McGregor, L’occitane, List Roma, Gant, Nautica, Make-up-for-Ever & Galvanni
      • Supported & attracted above mentioned brands during the ongoing global economic recession in ’09
      • Successfully brought multiple F&B brands from all over the world for the 1st time ever; brands include:
      • Shakespeare & Co, Paul Café, Hediard Café, Costa Coffee shop, Applebee’s, Chili’s, Coffee beanery Coffee Shop, Bricco Italian Restaurant & Café, Papa Rotti & McDonalds
      • Led the leasing department to reposition as #1 mall
      • Achieved the best retail mix in the mall & Increased the average rate per sq. mt. by 30% in a period of 3 years
      • Awarded with a 11-fold remuneration increase along with multiple other benefits such as housing, insurance etc.
        • Handled leasing of multiple commercial retail properties including malls of EMKE Group in GCC & across the world
        • Identified & qualified potential tenants operating in retail business (both international & local brands)
        • Prospected & developed new lease accounts by generating leads through networking, referrals & appropriate follow ups
        • Liaised with management & achieved specific goals by successfully concluding additional business accounts
          • Completely managed the Fashion Items section & constantly exceeded the targeted daily sales & profits
          • Increased sales volumes by 30% on week days & ~50% on weekends
          • Negotiated the prices of various high volume items with the suppliers to achieve a cost reduction of USD 500k
          • Successfully trained all the staff working in the fresh food, FMCG & fashion items sections
          • Played a key role in the grand opening of the Riyadh branch of Geant Hypermarkets
            • Promoted to the position of Fresh Food Section Supervisor within 5 months
            • Gained hands-on knowledge & experience in working with fresh food items
            • Dealt with multiple customers & ensured a high quality of customer service
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