20-year track record of rendering critical customer support in a busy result-oriented environment for public utility products & services. An unwavering commitment towards customer service, with an ability to foster productive relationships, resolve complex issues and win customer loyalty. Adept at cultivating strategic relationships and engineering partnerships. Endowed with a clinical approach towards coordination & compliance and an excellent judge of performance. Accomplished at client retention and bringing out the best in subordinates by coming to win-win grounds.