Free Area Manager - Insurance Resume Sample [2022]

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    15+ years experienced, value-driven and result-oriented Area Manager & Senior Management Professional in the insurance domain with a track record of effectively monitoring performance across geographically dispersed territories and supervising back office operations. Proficient in leading cross-functional teams to conceptualize process optimization initiatives and boost Quality Assurance levels, in addition to delivering knowledge-based training for associates & management. Adept at liaising with key stakeholders for escalating & resolving complex queries. Excels in delivering stellar customer services for retaining existing customers & enhancing overall consumer experience.
    • Knowledge-Based Process Training • Stakeholder Management • Process Optimization & Automation • QA & Compliance
    • Team Leadership • Customer Servicing • Business Analysis & Research • Website Development • Back Office Operations
      Area Manager – Central Product Team | Dec ’13 - Present
      Leadership & Process Optimization
      • Leading a team of 4 to deliver process training across the region & launch processes optimization initiatives
      • Successfully reducing the number of queries by identifying deviation for enhancing current processes
      • Issuing Corporate Policy for pan India implementation by preparing & rolling out process notes
      • Commencing advanced system development for UAT check/final Go Live and minimizing manual intervention
      Quote Management Systems & Automation
      • Developing new stamp duty in the booking system via Pathfinder & implementing statutory changes in QMS
      • Initiating URN development for coinsurance cases & CIN changes in policy schedule & QMS post company listing
      • Deploying IIB automation for creating system generated reports to increase productivity levels of employees
      Compliance & Quality Assurance
      • Ensuring compliance with IRDAI norms, in addition to drafting and providing timely data & reports to IRDAI
      • Supervising quality assurance of documentation for IRDAI compliance and PMC comprising senior management
      • Conducting PMC meetings & recording minutes for circulation to the top leadership as per IRDAI norms
      • Overseeing Complete Form A, Proposal form. Underwriting Claims Manual, Form B, Form C & Form D
      • Analyzing and submitting monthly premium & claims data for the corporate business to IIB
      Key Achievements
      • Defined TATs for the first time in the organization & formulated effective process flows as per the SIPOC format
      • Optimized processes by replacing a basic QC checklist & presented the same to Process Approval Committee
      • Conceptualized & effectively implemented Idea Manch to source ideas from employees for boosting productivity
      • Analyzed queries and framed FAQs to reduce queries from 20/day to 3/day
      • Trained 100+ agents & created process notes on sole proprietorship to reduce queries from 10/day to 0
      • Developed a complete product list for IPO to receive the Performance Award out of ~4,000 employees
      Policy Administration Team / Hospital Management / Website Development | May ’09 – Dec ‘13
      Central Branch Operations | Jun ‘08 – May ‘09 | Branch Operations Team | Sep ‘06 – Jun ‘08
      Training & Stakeholder Management
      • Spearheaded the Policy Administration Team and led a team of 15 for supervising website development
      • Played a key role in providing cashless services by empanelling ~450 hospitals for Hospital Management Team
      • Prepared and uploaded health data massaging to receive Unique Reference Numbers for cashless cards
      • Trained, mentored & monitored performance of 6 new recruits to ensure execution of deliverables within TAT
      Performance Management & Quality Control
      • Launched quality checks for procedures and tracked performance by publishing dashboards to minimize TAT
      • Assessed ~6 MOUs on a daily basis & oversaw daily/weekly extraction, maintenance and accounting of MIS
      Key Achievements
      • Delivered training to 540+ salespersons in other branches & promoted to Area Manager in Central Product Team
      • Undertook critical evaluation, repeated testing & incorporation of user inputs to champion website development
      • Led the internal audit team to analyze current gaps in processes and provided tailored notes for reducing queries
      • Optimized processes & created interactive online modules for Central/Regional teams to track email interactions
        • Migrated 3 queues, trained 6 executives on migration sign-off & analyzed competency levels in processing queries
        Key Achievements
        • Trained 10+ new recruits & rendered assistance to the team by acting as a Team Lead in absence of Manager
        • Conducted Migration Programme of Financial Critical & Industrial Branch Servicing Process at an onsite client location
        • Played a critical role in achieving process migration spanning 5 month
          Training & Quality Assurance
          • Effectively migrated 3 queues & resolved Life Insurance Policy queries
          • Successfully trained 6 executives on the migration sign-off & analyzed competency levels in processing queries
          • Trained 10+ new recruits & rendered assistance to the team by acting as a Team Lead in absence of Manager
          • Effectively conducted product knowledge tests to maintain and enhance productivity of trainees
          Key Achievements
          • Successfully conducted Migration Programme of Financial Critical & Industrial Branch Servicing Process
          • Played a critical role in achieving process migration spanning 5 month
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            • Actively participated in pan India CSR activity to provide medical check-up for 800+ school children | ’14, ’15, ‘17
            • Won Women Singles’ & Mixed Doubles award in Corporate Table Tennis Tournaments | ’03 & ‘04
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