Question Overview: This will give you insight into the candidate's ability to handle difficult situations. Look for a sense of control and a willingness to find a solution. The applicant should be able to communicate effectively and efficiently. They should also be able to explain how they handled the situation and what they learned from it.
Sample Answer: I had a tenant who was very difficult to work with. She was constantly complaining about everything. I tried to be as accommodating as possible, but she just wouldn't budge. I finally had to let her go.
Question Overview: Leadership is an important part of the property manager's role. The candidate must be able to lead by example and inspire confidence in their subordinates. They must also be able to delegate tasks effectively and efficiently. Look for a combination of assertiveness and empathy. The candidate should be able to lead by example and inspire confidence in their subordinates.
Sample Answer: I am a natural leader who is able to motivate others to achieve goals. I am also very empathetic and am able to relate to my team members on a personal level.
Question Overview: This is a great opportunity to see how the candidate thinks. They should be able to identify their strengths and weaknesses and how they plan to overcome any obstacles. The answer should be specific and demonstrate a willingness to learn.
Sample Answer: I would like to learn more about the property management software you use. I'm currently using a different program and would like to make the switch.
Question Overview: This question allows you to see if the applicant has a passion for property management. Their answer will also give you an idea of their career goals. Listen for enthusiasm and a sense of purpose. Their answer should be specific and reflect their desire to work in the property management industry.
Sample Answer: I would love to be a property manager. I love working with people and I love being able to help them achieve their goals.
Question Overview: This will allow you to see how the applicant reacts to stressful situations. They should be able to handle difficult tenants and property issues with professionalism. Look for a sense of control and a willingness to learn from their mistakes. The candidate should be able to explain how they handled the situation and what they learned from it.
Sample Answer: I had a tenant who was very difficult to work with. She was constantly late on her rent and caused problems for other tenants. I tried working with her, but she wasn't interested in cooperating. I had to evict her.
Question Overview: This is a common interview question that allows you to see how the applicant will handle themselves in an interview. They should be able to discuss their greatest strength and weakness in a positive manner. The candidate should be able to explain how they are working on their weakness and what they do to make it a strength.
Sample Answer: My greatest strength is my ability to communicate with people. I'm always willing to listen and work with others. My weakness is that I have a tendency to overwork myself. I'm working on delegating tasks more often so I can spend more time with my family.
Question Overview: This question will help you determine if the candidate is willing to relocate to another area. They should be willing to relocate if necessary.
Sample Answer: I am willing to relocate if necessary.
Question Overview: This question will help you determine if the applicant is able to work independently and meet deadlines. They should be able to work well with others and be willing to take on additional responsibilities. The candidate should also be able to work well under pressure and have a flexible schedule.
Sample Answer: I prefer a schedule that allows me to work independently while still meeting deadlines. I'm also willing to take on additional responsibilities when needed.
Question Overview: This question will help you understand the applicant's experience in the field. Their answer will reflect their level of commitment to the work they do. Look for a number that is substantial and a history of longevity in the industry. Their answer should be direct and specific rather than approximate. The candidate should know how many people they've managed at any given time. This shows attention to detail and commitment to the work they do.
Sample Answer: I have managed over 100 people in my career.
Question Overview: This is a great question to ask if you're in a competitive market. The candidate should have a strategy for finding new tenants. They must be able to demonstrate their knowledge of the area and its potential for growth. They should also be able to explain how they will use their network to find new clients.
Sample Answer: I've been networking with local businesses and realtors to find new clients. I'm also using social media to reach out to potential renters.
Question Overview: This question allows you to see how the candidate views their role within the company. They should be able to explain how they will contribute to the company's success. Their answer should include a sense of passion and dedication. The candidate should also be able to demonstrate their ability to work well with others.
Sample Answer: I'm very passionate about my work and I'm always looking for ways to improve my skills and knowledge. I'm also dedicated to the success of my company and its clients.
Question Overview: This is an opportunity to see how the applicant views their own strengths and weaknesses. Listen for a positive attitude and a willingness to learn. The candidate should be able to demonstrate a willingness to take on new challenges and learn from past mistakes.
Sample Answer: I'm a quick learner and I'm able to adapt to change quickly. I'm also very detail-oriented and I'm able to stay organized.
Question Overview: This is a great opportunity to see how the candidate will sell themselves. They should be able to demonstrate their knowledge and experience in the property management field. They should also be able to show that they have the skills and abilities to perform well in this role.
Sample Answer: I have a passion for property management and I'm eager to learn more about this industry. I'm a hard worker who's committed to my career.
Question Overview: This question allows you to see how the candidate feels about the company they work for. Their answer will indicate their level of loyalty and commitment. Look for a sense of pride and enthusiasm when they discuss their employer. The candidate should also be able to explain why they feel this way.
Sample Answer: I've been with my company for over five years. I've seen it grow from a small business to a large corporation. I'm proud to be a part of this organization and I'm grateful for the opportunities I've had here.
Question Overview: This question will give you insight into the candidate's work ethic. They should be able to explain how they keep themselves motivated and how they maintain a positive attitude. Their answer should also demonstrate their ability to work well with others.
Sample Answer: I'm motivated by the satisfaction of a job well done. I'm also motivated by the relationships I've built with my tenants and coworkers.
Question Overview: This question is designed to see how the candidate responds to failure. They should be able to identify the cause of the failure and how they addressed it. The candidate should also be able to describe how they learned from the experience and what they did to prevent it from happening again.
Sample Answer: I was unable to give a tenant a copy of their lease renewal because I had lost it. I apologized and offered to send a copy by mail.
Question Overview: The candidate's answer will reflect their knowledge of the real estate market and their ability to remain current on industry trends. Look for keywords that indicate their experience in the field. The candidate should be able to explain how they have used their experience to help them succeed.
Sample Answer: I've been in the real estate market for over ten years. I've worked with buyers and sellers, investors and tenants. I've also worked with property management companies and other professionals in the industry.
Question Overview: The candidate should be able to demonstrate their ability to manage projects effectively. They should be able to speak to the programs they've used and the results they've achieved. This will show you how they plan and execute their work. Look for keywords that indicate that they are organized and efficient.
Sample Answer: I've used a variety of programs including Microsoft Project, Basecamp, and Google Docs. I find Google Docs to be the most efficient for my needs.