Question Overview: The last project a candidate worked on is a good indicator of their current level of motivation. It's also a good indicator of their ability to work independently and follow through on tasks.
Sample Answer: I recently finished a project to upgrade the lighting in the hotel's meeting rooms.
Question Overview: A concierge is often the first person to see a guest's mood change. They must be able to recognize when a guest is unhappy and take action to remedy the situation. They should know how to handle complaints and how to make guests feel better.
Sample Answer: I would ask what I could do to help. If they wanted to talk about it, I would listen and try to help them feel better. If they just wanted me to fix it, I would try my best.
Question Overview: This question is designed to see if the candidate has done their homework and is aware of the job's requirements. It's also a chance to see how they respond to a question that's not directly related to the job.
Sample Answer: I'm looking for a position where I can use my concierge skills and experience to help guests have a great time.
Question Overview: This is a chance to highlight your best qualities. Be specific and don't be modest.
Sample Answer: I'm a hard worker, and I'm very detail-oriented. I'm also a great communicator.
Question Overview: The best concierges are those who help others without expecting anything in return. They are truly selfless and have a genuine desire to help people.
Sample Answer: I helped a guest find a lost dog. I called all the local shelters and vets and posted flyers in the area.
Question Overview: A concierge should be able to respond to a guest's complaint with a solution, not just an apology. They should be able to offer an explanation of the situation and what they are doing to resolve it.
Sample Answer: I would apologize for the inconvenience and explain that the hotel is experiencing some plumbing problems. I would also offer a discount on their next stay or a free night.
Question Overview: This is a simple question that can reveal a great deal about a candidate. It's best to have a concise, well-rehearsed answer ready.
Sample Answer: I was born in the Midwest and moved to the city when I was 10. I'm a graduate of the University of Chicago with a degree in history. I've worked in hospitality for the past five years, and I'm looking for a position that will allow me to use my people skills to help guests have a great stay.
Question Overview: This is a question that can reveal a lot about a candidate. The best answer is one that shows genuine interest in the position and the company. It should also be specific, not just a general statement about the hospitality industry.
Sample Answer: I've always wanted to work in hospitality, and I've heard great things about your hotel. I'm impressed with your reputation for service excellence and your commitment to environmental sustainability.
Question Overview: This is your chance to sell yourself. You should explain why you are the best candidate for the job. You should also explain why you want the job.
Sample Answer: I'm a people person who loves to help others. I'm a hard worker who's always willing to go the extra mile. I'm also a quick learner who's eager to learn more about this business.
Question Overview: A concierge is often called upon to help guests in the moment. They must be able to think quickly and act decisively. A candidate's ability to describe a time they had to react quickly reveals their capacity for quick thinking and action.
Sample Answer: I was working at a restaurant and a customer complained that his steak was undercooked. I apologized and took it back to the kitchen. I told the chef that the customer was right and that he should cook it more.
Question Overview: This is a great question to ask because it reveals a lot about the candidate's goals and aspirations. It's also a great opportunity to see how they respond under pressure. If they seem unsure or unprepared, it's a red flag. If they have a clear idea of what they want and how to get there, that's a good sign.
Sample Answer: I'd like to be a concierge at a high-end hotel.
Question Overview: A concierge should be able to answer questions about the hotel and surrounding area. They should also be able to answer questions about the local area, including nearby attractions and restaurants.
Sample Answer: There are three SeaWorld parks in Florida: Orlando, San Antonio and San Diego.
Question Overview: A concierge is often required to work outside the hotel, whether it's to help a guest with a task or to find a solution to a problem. A concierge who can't work remotely is less valuable than one who can.
Sample Answer: I worked as a concierge at a ski resort. I had to drive guests to and from the slopes. I also had to drive them to the airport when they left.
Question Overview: The best concierges are genuinely interested in people and their stories. They enjoy helping people and making their stay more enjoyable. They are also genuinely interested in the hotel and its offerings.
Sample Answer: I love to meet new people and help them have a great time. I've always enjoyed learning about new places and things.
Question Overview: This is a great opportunity to show how you're a great fit for the job. You should be able to demonstrate how your experience, skills and personality make you the best candidate.
Sample Answer: I have a bachelor's degree in hospitality management and have worked in the industry for five years. I'm a people person who loves to help others. I'm also very organized and detail-oriented.
Question Overview: A concierge should be able to handle any situation with grace and tact. They should be able to put themselves in the guest's shoes and understand that the guest may be feeling a bit out of their element. They should also be able to recognize that the guest may not know how to ask for what they need or want.
Sample Answer: I would try to put myself in their shoes and see if I can figure out what they're trying to say. If I can't, I would ask them to clarify.
Question Overview: A concierge is part of a team, but they are also the face of the hotel. They must be able to work well with others, but they must also be able to stand on their own. They must be able to take initiative and make decisions without being told what to do.
Sample Answer: I was a member of the cross-country team in high school. We had a great team spirit and a lot of fun together.
Question Overview: This is a question that can be answered in many ways. It's important to show that you have the qualities and experience that make you a good fit for the job. You should also show that you have a genuine interest in the position and the company.
Sample Answer: I've worked in hospitality for years, and I've always enjoyed it. I've always been interested in working at a hotel, and I'm very interested in this position.
Question Overview: A concierge is often required to handle multiple tasks at once, so it's important to know how they prioritize their time and manage their workload.
Sample Answer: I had a lot of responsibilities at my last job, but I was able to balance them all.