Question Overview: This question is a good opportunity to discuss your passion for the position and why you are the best candidate. The ideal candidate will have a strong understanding of the position and the skills necessary to succeed in the role.
Sample Answer: I am passionate about community management and have developed a strong understanding of the position through my work experience. I have used my skills to develop online communities and increase their membership.
Question Overview: This question is designed to see if the candidate has the skills to manage a community. The ideal candidate will show that they are a leader who can motivate members and solve problems. They will also be able to work with different personalities and have the ability to make decisions on their own.
Sample Answer: I am a strong leader who is able to motivate members of the community and solve problems. I am able to work with different personalities and make decisions on my own.
Question Overview: This question is designed to reveal how well the candidate understands the company and its goals. The ideal candidate will have researched the company and its products or services. They should provide examples of how they can contribute to the company's success.
Sample Answer: I have researched your products and services and believe that I can contribute to your success. I have experience with your products and understand how they can be improved.
Question Overview: The community manager should have a clear vision of how to help the community achieve its goals. The ideal candidate will have a plan to increase the membership and engagement of the community. The manager will also know how to use the community's resources to achieve the vision.
Sample Answer: I used a variety of strategies to increase membership and engagement in the community. I created a plan to reach out to prospective members and encourage them to join. I also used social media to promote the community and increase its presence in the industry.
Question Overview: This question is designed to determine if the candidate is willing to relocate for the job. The ideal candidate will have a good reason for relocating and will be able to explain why they are willing to move.
Sample Answer: I want to relocate because I am looking for a new opportunity that will allow me to expand my skills and experience.
Question Overview: The interviewer wants to know why the candidate is interested in the position. The ideal candidate will have a genuine interest in the position and the company. They will also be able to explain how their previous experience makes them a good fit for the position.
Sample Answer: I am interested in this project because I have experience developing online communities and I believe this is a good opportunity to expand my skills.
Question Overview: This is a common question for all candidates, and the answer should show that the individual has a plan for their career. The ideal candidate will have a clear vision for their future and be able to explain how their skills will help them achieve their goals.
Sample Answer: I see myself in a management role with a company that values my experience and expertise in community management. I will use my skills to manage multiple communities and develop new strategies for increasing membership.
Question Overview: This question is designed to reveal the candidate's knowledge of the job and their interest in the position. The ideal candidate will have a solid understanding of the job and its requirements. They will also show enthusiasm for the position and why they are interested in the company.
Sample Answer: I am a fit for this job because I have experience managing online communities and I am familiar with the industry. I have experience with different types of communities and I know how to promote them to new members.
Question Overview: This question reveals how the candidate has built communities in the past. The ideal candidate will have experience with creating communities from the ground up and will know how to promote them to the target demographic. The candidate should have a working knowledge of the tools and strategies necessary to build a community from scratch.
Sample Answer: I used a variety of strategies to build a community from the ground up. I promoted the community on social media and used SEO strategies to increase web traffic. I also created content that explained why followers should join the community and what benefits come with membership.
Question Overview: This question is designed to find out about the candidate's last job and how they performed in the role. The interviewer wants to know how the candidate handled difficult situations and what they learned from previous jobs. The ideal candidate will show that they have a strong work ethic and that they are a team player.
Sample Answer: I was part of a team that developed a new community for a company. We worked together to create a website that was attractive to the target demographic and provided value to members. I learned how to work with others to achieve a common goal.
Question Overview: Community managers use different methods to motivate volunteers to contribute to the community. The ideal candidate will have experience motivating volunteers and will know how to get the most out of them. The answer should include examples of how the manager motivated volunteers and what methods were most effective.
Sample Answer: I used a variety of methods to motivate volunteers. I created a schedule for the volunteers and assigned tasks for them to complete. I also communicated with them regularly to ensure that they were satisfied with their work and that they were meeting the company's goals.
Question Overview: This is a good question because it reveals how the candidate deals with a difficult situation. The ideal candidate will admit to not understanding the client's needs and ask for clarification. The individual should also explain how they resolved the issue by asking questions and getting clarification from the client.
Sample Answer: I did not understand the client's needs at first, but I asked questions and clarified the situation. I learned that the client wanted to use the community as a marketing tool for their products and services. I asked for more information about their target audience and what they wanted to achieve with the community.
Question Overview: This is a good question because it reveals the candidate's interest in the position and the company. The ideal candidate will have researched the company and its products and services to show their interest in the position.
Sample Answer: I was interested in the position because of the company's reputation in the industry and its products. I researched the company and its products to learn more about what it does.
Question Overview: Community managers are responsible for managing the community and its members. They need to be able to deal with difficult situations and maintain a positive reputation for the community. The ideal candidate will have experience with rogue members and know how to handle the situation.
Sample Answer: I worked with companies that advertised on the community's website through pop-up ads and other marketing materials. A common concern for members was privacy and the collection of their data. It was necessary to eliminate additional strategies for the advertisers to connect with members.
Question Overview: This is a situational question that requires the candidate to think on their feet. The ideal candidate will have a good understanding of the community and its residents. The answer should show that the candidate has a good grasp of the community's needs and how to address them.
Sample Answer: I think it is a great idea because it will help residents relax after work and enjoy a cup of coffee. It will also give them an opportunity to meet new people and make friends.
Question Overview: Community managers must have strong leadership skills to manage their team. The ideal candidate will have experience leading a team and know how to delegate tasks to employees. They will also be able to motivate their team to complete projects on time and with the highest quality.
Sample Answer: I led my team by delegating tasks to employees based on their strengths and weaknesses. I motivated my team by providing positive feedback for a job well done and constructive criticism for areas that needed improvement.
Question Overview: This is a situational question that reveals how the candidate will handle a difficult situation. The ideal candidate will remain calm and use problem-solving skills to resolve the issue.
Sample Answer: I would remain calm and explain the homeowner's options for resolving the issue. I would use my problem-solving skills to find a solution that is beneficial for both parties.
Question Overview: This question reveals the candidate's time-management skills and ability to prioritize tasks. The ideal candidate will have experience managing a busy schedule and will be able to prioritize tasks to meet deadlines.
Sample Answer: I managed my time by prioritizing my tasks and setting goals for each day. I used a calendar to schedule meetings and appointments. I also used a task management system to keep track of my daily tasks.
Question Overview: This question is designed to see how the candidate has been influenced by their previous managers and mentors. The ideal candidate will have a positive outlook on their previous managers and mentors and will explain how they have influenced their career.
Sample Answer: My previous managers and mentors have influenced me by providing me with opportunities to work in different areas of the company. They taught me how to work with different types of people and how to manage them.