Question Overview: Case managers in customer service handle complaints from customers. They are required to listen to the customer's complaint and act accordingly. The right candidate is calm and can resolve the customer's problem. He or she can also handle angry customers and resolve their issues.
Sample Answer: I once had a customer who was upset because her flight was delayed. I listened to her complaint and offered her a refund for the inconvenience. She was happy with my response and thanked me for my help.
Question Overview: Case managers are asked to describe their strengths during job interviews. They must be prepared to discuss their strengths and weaknesses and how they have used them to succeed in previous positions. The candidate should be able to explain how their strengths help them perform their job duties.
Sample Answer: I am a good communicator and I am able to work well with others. These skills are important in my current position because I work with a team of people who need to communicate well with each other.
Question Overview: Case managers employed in social services must be able to explain why they are a good fit for the position. They must be able to explain their skills, experience, and education to help the interviewer understand how they can contribute to the organization. They should also be able to explain how their experience has prepared them for the job.
Sample Answer: I have experience in social services and child protective services and have removed children from risky home environments. I have experience conducting home studies and know how to evaluate the home and report findings to a supervisor.
Question Overview: Case managers are responsible for communicating with clients and other stakeholders. They must be able to present themselves in a professional manner. The candidate should be able to speak about their experience and qualifications in a clear and concise manner.
Sample Answer: I have worked as a case manager for the past five years. I have experience working with clients and their families to meet their needs. I am familiar with the services offered by my organization and can explain them to clients.
Question Overview: Case managers employed in social services have a demanding job. They must balance their professional and personal life. They must be able to manage their time effectively and meet deadlines. They must also be able to work under pressure and meet the expectations of their supervisors.
Sample Answer: I have learned to manage my time effectively by prioritizing my tasks and delegating work to others when necessary. I have also learned to manage my stress levels by taking breaks and using relaxation techniques.
Question Overview: Case managers in shelters are responsible for enforcing shelter rules and regulations. They must be able to enforce rules and regulations without being confrontational. The right candidate has experience in dealing with people who are upset and knows how to handle the situation without escalating it.
Sample Answer: I would be okay with asking a family to leave shelter residence if they were non-compliant with the shelter rules and regulations. I would explain the reason for my decision and offer them a chance to appeal.
Question Overview: Case managers employed in social services have experience with domestic violence cases. They know how to identify signs of abuse and know how to help victims. They also know how to help victims find shelter and safety.
Sample Answer: I have worked with several victims of domestic violence. I have helped them find shelter and safety, and I have helped them file for a restraining order against their abuser.
Question Overview: Case managers employed in social services have experience dealing with difficult situations. They may have to deal with a patient who is angry or upset, or a family member who is grieving. They must be able to listen to the patient and family member's concerns and offer support. They must be able to explain the situation and the organization's policies to the patient and family member.
Sample Answer: I had to deal with a situation where a patient was upset because he was being discharged from the hospital. He was very angry and refused to leave. I had to explain that he needed to go home and rest, and that he would be able to return for treatment once his condition improved.
Question Overview: Case managers employed in social services are responsible for assisting families who are in need of social services. They must have a genuine desire to help others and be able to communicate this to the interviewer. They must also be able to explain how they will contribute to the organization's mission and goals.
Sample Answer: I am very passionate about helping children and families in need. I want to make a difference in their lives and help them achieve their goals.
Question Overview: Case managers employed in social services have experience in case management. They know how to identify and solve problems, and they can explain how they have helped others. They know how to create a plan for a client and follow through with the plan. They can explain the process of case management and the role of a case manager.
Sample Answer: I have been working as a case manager for two years. I have helped clients find housing, apply for benefits and find employment. I have also helped clients with their medical care, including scheduling appointments and providing transportation to medical appointments.
Question Overview: Case managers in social services have experience disagreeing with their supervisors. They know how to voice their opinions and explain why they believe a certain course of action is best. They can also describe how they resolved the disagreement and what was learned from the experience.
Sample Answer: I disagreed with my supervisor when she wanted me to remove a child from the home without first conducting an investigation. I knew that removing the child would only make things worse, so I insisted on investigating further. I was able to prove that the allegations were false and the child was returned home.
Question Overview: Case managers employed in social services have experience working with people with disabilities. They have a thorough understanding of the Americans with Disabilities Act (ADA) and are familiar with the rights of disabled people. They can explain the process of determining eligibility for government assistance and how to assist disabled people in obtaining the services they need.
Sample Answer: I have worked with many disabled people and know that they are entitled to certain rights under the ADA. I can explain how to determine eligibility for government assistance and how to assist disabled people in obtaining the services they need.
Question Overview: Case managers employed in social services are responsible for managing cases and ensuring that clients receive the services they need. They must be able to communicate effectively with clients, supervisors, and other team members. They must also be able to manage their time effectively and work well under pressure.
Sample Answer: I have been working as a case manager for the past two years. I have managed cases and worked with clients to ensure they are receiving the services they need. I am able to communicate clearly with clients and supervisors, and I am able to work well under pressure.
Question Overview: Case managers in social services evaluate the effectiveness of their work. They know that their work is good when they have helped a client to achieve a positive change. The candidate can relate how they have helped clients to achieve positive change.
Sample Answer: I know that my work is good when I have helped a client to achieve a positive change. For example, I have helped clients find a job and become self-sufficient.
Question Overview: Case managers employed in social services have experience working with people who are in need of assistance. They know how to help people who are struggling and can relate their own experiences. They can explain how they have used their skills and knowledge to help others.
Sample Answer: I have always wanted to help people who are in need. I have worked with people who are struggling and know how to help them. I have used my skills and knowledge to help others.
Question Overview: Case managers are asked to describe how they would handle a variety of situations. They must be able to explain how they would handle a situation and what they would do in each scenario. They may be asked to explain how they would handle a situation and what they would do in each scenario. They may be asked to explain how they would handle a situation and what they would do in each scenario.
Sample Answer: I would talk to the patient's family and find out why the patient is refusing treatment. I would also talk to the doctor about the patient's condition and treatment options.
Question Overview: Case managers in social services must be able to work with clients who are difficult to manage. They must be able to communicate effectively and resolve conflicts. The candidate must have experience in dealing with clients who are angry or upset.
Sample Answer: I was able to work with a client who was upset because she had been denied benefits. I was able to explain the reasons for the decision and help her understand the process.
Question Overview: Case managers are responsible for completing their assigned tasks on time. The right candidate has experience with a time-management system and can explain how he or she overcame a situation where he or she didn't complete a task on time.
Sample Answer: I have had to work with a time-management system to ensure that I complete my tasks on time. I have learned to prioritize my tasks and focus on the most important ones first.
Question Overview: Case managers employed in social services have experience working with older people. They can describe how they have helped older people to remain in their homes and assisted them with daily activities. They can also describe how they have helped older people to remain in their homes and assisted them with daily activities.
Sample Answer: I have worked with older people for many years. I know that they need assistance with daily activities such as bathing, dressing and eating. I am comfortable working with them and helping them to remain in their homes.