In the restaurant industry, there are many different types of people. Some are pleasant, while others can be difficult to deal with. The ideal candidate will show how they would handle a bad customer and how they would resolve the situation. Focus on the applicant's ability to remain calm and their ability to listen to the patron's concerns.
Overview
In the restaurant industry, there are many different types of people. Some are pleasant, while others can be difficult to deal with. The ideal candidate will show how they would handle a bad customer and how they would resolve the situation. Focus on the applicant's ability to remain calm and their ability to listen to the patron's concerns.
Interview Expectations
Ability to remain calm under pressure
Listening skills
Communication skills,
Sample Answer
I would always make sure to listen to the customer's concerns and offer them a solution. I would also make sure to document any negative feedback so that I could share it with my manager.