1. Tell me about a time when you had to deliver a difficult message.
Overview
This question is a great way to see how the interviewee handles stressful situations. It also gives you a sense of how they communicate with others.
Overview
This question is a great way to see how the interviewee handles stressful situations. It also gives you a sense of how they communicate with others.
Interview Expectations
Specific examples of difficult messages
Interpersonal and negotiation skills
Industry knowledge,
Sample Answer
I had to tell a client that his policy was being cancelled. He had not been paying his premiums for a long time, and I had to explain why he was not eligible for coverage anymore.