1. How would you handle a customer yelling at you over a mistake made by the company?
Overview
Bank tellers are often the first point of contact for customers, so it's important that they have the ability to remain calm and respectful, even when they're being yelled at. It's also important that they have the ability to diffuse the situation by explaining the bank's policies and procedures.
Overview
Bank tellers are often the first point of contact for customers, so it's important that they have the ability to remain calm and respectful, even when they're being yelled at. It's also important that they have the ability to diffuse the situation by explaining the bank's policies and procedures.
Interview Expectations
Ability to remain calm under pressure
Ability to remain respectful
Ability to explain company policies,
Sample Answer
I would try to remain calm and explain that I was sorry for the inconvenience. I would also try to find out what I could do to rectify the situation.