1. What would you do if a customer is angry with you?
Overview
This question helps you understand how the applicant handles conflict.
Overview
This question helps you understand how the applicant handles conflict.
Interview Expectations
The candidate shows they can remain calm and professional
The candidate shows they can resolve conflict in a positive way
The candidate shows they can learn from mistakes
Sample Answer
I would try to understand why the customer is angry. I would also apologize for any inconvenience caused. I would then try to find out what I could do to help the customer. If the customer is still angry, I would ask them to contact me again after some time has passed.