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Question 1 of 81

1. How would you set-up Wifi on an iPhone or iDevice?

Overview

This question is a good way to see how well the applicant can troubleshoot and problem solve.

Interview Expectations

The candidate goes through the troubleshooting process correctly (from fact gathering and diagnosis to solutions)
The candidate has a thorough yet adaptable troubleshooting process
The candidate emphasizes solving customer needs as quickly and effectively as possible

Sample Answer

First, I would gather info and facts from the customer. Then I would identify and verify the issue. Next, I would try common quick fixes. If that's not successful, I would use additional resources to research the issue. Once a solution is found, I would perform appropriate repairs or replacement if necessary. After the solution is implemented, I would test thoroughly to ensure everything is OK.