Parents can be very demanding, especially if they have a child that is struggling in school. It's important that the teacher assistant is able to remain calm and professional when dealing with an angry parent.
Overview
Parents can be very demanding, especially if they have a child that is struggling in school. It's important that the teacher assistant is able to remain calm and professional when dealing with an angry parent.
Interview Expectations
Ability to remain calm under pressure
Ability to communicate effectively
Knowledge of child psychology,
Sample Answer
I have never had to deal with an angry parent, but I know that it's important to remain calm and professional. I would listen to what the parent has to say and try to understand where they are coming from. I would also try to explain the situation from my point of view and how I plan on resolving the problem.