1. If your customer was unhappy with their experience, how would you handle or fix the situation?
Overview
The ideal candidate will be able to handle any situation with grace and professionalism. They'll also be able to identify the source of the problem and take steps to correct it.
Overview
The ideal candidate will be able to handle any situation with grace and professionalism. They'll also be able to identify the source of the problem and take steps to correct it.
Interview Expectations
Ability to remain calm under pressure
Ability to identify the source of the problem
Ability to fix the problem,
Sample Answer
I'd first ask if there was anything I could do to make things better. If they said no, I'd apologize and ask if they'd like me to get their check. If they said yes, I'd ask what they'd like me to do.