The ideal candidate will be able to resolve conflict in a calm, professional manner. You don't want someone who's going to escalate the situation or get into a screaming match with a customer.
Overview
The ideal candidate will be able to resolve conflict in a calm, professional manner. You don't want someone who's going to escalate the situation or get into a screaming match with a customer.
Interview Expectations
Level of professionalism
Ability to remain calm
Ability to resolve conflict without escalating the situation,
Sample Answer
I try to remain calm and talk things out. I've never had to call the police or anything like that.