1. What is an example of going above and beyond for your guest?
Overview
The candidate's answer to this question will reveal their level of customer service and their ability to think on their feet. It's a good idea to ask this question in a group setting so that you can see how they interact with others.
Overview
The candidate's answer to this question will reveal their level of customer service and their ability to think on their feet. It's a good idea to ask this question in a group setting so that you can see how they interact with others.
Interview Expectations
Demonstration of customer service skills
Ability to think quickly
Level of enthusiasm,
Sample Answer
I once had a guest who was very particular about his coffee. He told me that he liked it very hot, but not so hot that it burned his tongue. I made sure that his coffee was just right every time he ordered it.