1. Tell me about a time you had an angry customer and how did you handle it.
Overview
A good candidate will be able to handle an angry customer with a calm demeanor. They will be able to listen to the customer and understand their concerns. The candidate should be able to empathize with the customer and try to make them feel comfortable. They should be able to apologize and offer a solution to the problem.
Overview
A good candidate will be able to handle an angry customer with a calm demeanor. They will be able to listen to the customer and understand their concerns. The candidate should be able to empathize with the customer and try to make them feel comfortable. They should be able to apologize and offer a solution to the problem.
Interview Expectations
Ability to listen and empathize with a customer
Ability to apologize for any mistakes
Willingness to find a solution for the problem,
Sample Answer
I had an angry customer who was upset because she was not able to get her order in time for her daughter's birthday. I apologized for the mistake and offered her a discount on her next order.