1. If a customer cannot find an item he/she has been looking for, what would you do?
Overview
The ideal candidate will be able to find the item and make the sale. If they do not have the item, they should be able to find someone who does. They should be able to help the customer find what they need and make the sale.
Overview
The ideal candidate will be able to find the item and make the sale. If they do not have the item, they should be able to find someone who does. They should be able to help the customer find what they need and make the sale.
Interview Expectations
Willingness to help a customer find an item
Knowledge of other departments in the store
Ability to connect with other employees in the store,
Sample Answer
I would ask if they were looking for a specific item or if they were just browsing. If they were looking for a specific item, I would ask if they remember where it was located. If it was a specific item, I would go find it for them. If it was just browsing, I would ask if there was anything else I could help them with.