1. Tell me about a time when you had an irate customer and what did you do to remedy the situation?
Overview
Restaurant managers are the face of the establishment and must be able to handle difficult situations with poise. The ideal candidate will have experience dealing with irate customers and how they handled the situation.
Overview
Restaurant managers are the face of the establishment and must be able to handle difficult situations with poise. The ideal candidate will have experience dealing with irate customers and how they handled the situation.
Interview Expectations
Ability to remain calm in stressful situations
Ability to think on one's feet
Ability to communicate effectively,
Sample Answer
I had a customer who was upset that the restaurant was out of a certain dish. I offered a similar meal at a discounted price and apologized for the inconvenience.