Restaurant managers are in charge of dealing with customers on a daily basis. The ideal candidate will have experience handling customers who are upset about their meal or service. The applicant should be able to handle the situation in a calm manner and offer a solution to the problem.
Overview
Restaurant managers are in charge of dealing with customers on a daily basis. The ideal candidate will have experience handling customers who are upset about their meal or service. The applicant should be able to handle the situation in a calm manner and offer a solution to the problem.
Interview Expectations
Ability to remain calm in stressful situations
Ability to remain professional in the face of adversity,
Sample Answer
I would ask the customer what was wrong with their meal and then ask if they would like me to remake it. If they agreed, I would have the cook prepare a new dish and offer a discount on their next visit.