This question is used to determine the candidate’s ability to handle difficult situations. The applicant must be able to remain calm and professional when dealing with an upset customer. Their response should show the interviewer that they are able to empathize with the customer and provide a solution to the problem.
Overview
This question is used to determine the candidate’s ability to handle difficult situations. The applicant must be able to remain calm and professional when dealing with an upset customer. Their response should show the interviewer that they are able to empathize with the customer and provide a solution to the problem.
Interview Expectations
Shows the ability to quickly adapt to procedures
Organization and time management skills,
Sample Answer
My focus would be to familiarize myself with the procedures. I'd organize my tasks to ensure that my work is submitted correctly and on time.