1. What do you do if a customer presents a problem that you don't have an answer to?
Overview
This question is used to determine how the applicant will handle difficult situations. The interviewer wants to know if they will be able to find a solution or escalate the issue. The applicant should demonstrate their ability to handle customer complaints in a professional manner. Their response should show that they are willing to find a solution to the problem.
Overview
This question is used to determine how the applicant will handle difficult situations. The interviewer wants to know if they will be able to find a solution or escalate the issue. The applicant should demonstrate their ability to handle customer complaints in a professional manner. Their response should show that they are willing to find a solution to the problem.
Interview Expectations
Shows the ability to quickly adapt to procedures
Organization and time management skills,
Sample Answer
I would research the issue and find a solution. If I was unable to find an answer, I would escalate the issue to my supervisor.