1. Tell me about a time you had to deal with an upset customer or coworker.
Overview
Manufacturing engineers are responsible for keeping customers happy and maintaining a positive work environment. They'll have to deal with customers who are unhappy about a product or workers who are upset about a quality issue. Candidates should demonstrate how they handle these situations professionally and with empathy.
Overview
Manufacturing engineers are responsible for keeping customers happy and maintaining a positive work environment. They'll have to deal with customers who are unhappy about a product or workers who are upset about a quality issue. Candidates should demonstrate how they handle these situations professionally and with empathy.
Interview Expectations
Professional communication skills
Empathy
Ability to handle conflict,
Sample Answer
I had a customer who was upset that his car's engine was damaged by our product. I apologized and offered to pay for the repairs. I also made sure we investigated the problem to prevent it from happening again.