Leasing consultants are often the first person that a resident sees when they have an issue with their apartment. The ideal candidate will have experience dealing with angry residents and will have a plan to resolve the issue.
Overview
Leasing consultants are often the first person that a resident sees when they have an issue with their apartment. The ideal candidate will have experience dealing with angry residents and will have a plan to resolve the issue.
Interview Expectations
Ability to remain calm under pressure
Strong interpersonal skills
Ability to empathize with the resident,
Sample Answer
I would try to remain calm and listen to the resident's concerns. I would then explain the steps that I would take to resolve the issue and ask if they would like me to follow up with them after I have taken care of it.