1. Tell me about a time when you received bad customer service and what would have done differently?
Overview
Leasing consultants are often the first point of contact for potential renters, so they must be able to deal with difficult situations. The ideal candidate will have experience dealing with difficult customers and will be able to provide a solution to the problem.
Overview
Leasing consultants are often the first point of contact for potential renters, so they must be able to deal with difficult situations. The ideal candidate will have experience dealing with difficult customers and will be able to provide a solution to the problem.
Interview Expectations
Strong interpersonal skills
Ability to remain calm under pressure
Ability to resolve conflicts,
Sample Answer
I once had a renter who was upset because he was unable to get in touch with his leasing consultant. I was able to calm him down and explain that his leasing consultant was out of the office. I then scheduled a meeting with him for the following day.