Leasing consultants deal with a variety of different people every day. The ideal candidate will be able to handle difficult situations with grace and ease. Focus on the methods they use to calm a situation and their ability to resolve the issue.
Overview
Leasing consultants deal with a variety of different people every day. The ideal candidate will be able to handle difficult situations with grace and ease. Focus on the methods they use to calm a situation and their ability to resolve the issue.
Interview Expectations
Ability to remain calm under pressure
Ability to resolve conflicts
Ability to communicate effectively,
Sample Answer
I would try to understand the customer's needs and work with them to find a solution that works for everyone. I would also try to find out what caused the customer to be upset in the first place and try to rectify the situation.