Leasing consultants deal with angry clients on a daily basis. The ideal candidate will have experience dealing with angry clients in a professional manner. Focus on the methods that the applicant uses to calm the client down. Does the candidate offer to help find a solution? Does the applicant try to find out what is causing the client's frustration?
Overview
Leasing consultants deal with angry clients on a daily basis. The ideal candidate will have experience dealing with angry clients in a professional manner. Focus on the methods that the applicant uses to calm the client down. Does the candidate offer to help find a solution? Does the applicant try to find out what is causing the client's frustration?
Interview Expectations
Ability to remain calm in stressful situations
Strong interpersonal skills
Ability to listen and empathize with clients,
Sample Answer
I always try to remain calm when dealing with an angry client. I ask them what they are upset about and try to find out what I can do to help. I also offer to help them find a solution or suggest they speak with their property manager.