1. What would you do if a guest asked you to open up their room, because they forgot their key?
Overview
Housekeepers are often required to interact with clients. The ideal candidate should be able to handle any situation with a positive attitude and a smile. Does the applicant have experience interacting with clients? Does the applicant have experience dealing with difficult situations?
Overview
Housekeepers are often required to interact with clients. The ideal candidate should be able to handle any situation with a positive attitude and a smile. Does the applicant have experience interacting with clients? Does the applicant have experience dealing with difficult situations?
Interview Expectations
Ability to remain calm in stressful situations
Ability to maintain a positive attitude
Ability to handle difficult situations,
Sample Answer
I would always try to make the client feel comfortable. I would ask them if they would like me to call them a cab or if they would like me to wait for them. If they asked me to wait, I would offer them a bottle of water and some magazines while they were away.