1. What would you do if you forgot to ring in an order and the customer had been waiting a long time?
Overview
This question will determine how the candidate handles a mistake. You want to see if the candidate is willing to admit their mistake and take responsibility for it. You also want to see if they are willing to go above and beyond to make sure the customer is satisfied.
Overview
This question will determine how the candidate handles a mistake. You want to see if the candidate is willing to admit their mistake and take responsibility for it. You also want to see if they are willing to go above and beyond to make sure the customer is satisfied.
Interview Expectations
Ability to admit mistakes
Willingness to go above and beyond
Problem solving skills,
Sample Answer
I would apologize to the customer and ask if they would be willing to wait a few minutes while I prepared their order.