Front Desk Agent

Questions

154 Questions

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1.
Tell me about a time when you had to deal with an unhappy customer. selected
2.
Tell me about a time when you went above and beyond for a customer.
3.
What do you know about Planet Fitness?
4.
How would you solve this problem?
5.
How will you respond to a guest who is angry?
6.
Tell me about a difficult situation you encountered and how did you handle it.
7.
What are your strengths and weaknesses?
8.
Tell me about a time you were in charge of something.
9.
What is your biggest weakness?
10.
Where do you see yourself in this company?
11.
Why do you think you would be a good fit for CoStar?
12.
How do you think your previous experience prepared you for this position?
13.
What would you do if a guest was not happy with the service?
14.
Tell me a time when you had to do something that you didn't want to do.
15.
What would you do if a guest is unruly?
16.
How did you handle an upset guest in the past?
17.
How does your experience in Marketing help you with this position?
18.
Tell me about a time when you went out of your way to help someone else?
19.
Why do you want to choose this career?
20.
Why do you want to work in hospitality industry?
21.
Tell me more about yourself and why we should hire you.
22.
What are the characteristics of a person who would be hired by Google?
23.
What's the hardest job you've ever had?
24.
How are you with directions?
25.
How do you resolve customer issues?
26.
How do you work in a team?
27.
What is your experience of working in a team?
28.
What can you contribute to this hotel?
29.
How do you make people like to work with you?
30.
What do you think will fit in with the Club Med description?
31.
What is your current position?
32.
What is your hotel experience?
33.
What is your greatest achievement so far?
34.
What would you do if you caught a fellow employee stealing?
35.
What would you do if you saw an agent clocking in for another agent?
36.
Tell me about a time when you had to multi-task.
37.
What would you do if a guest was very upset and demanded to speak to a manager, however, one was not available at that moment?
38.
How would you rate your people skills?
39.
Why do you think you would be a great asset to the company?
40.
How are you the best fit for this position?
41.
What motivates you in your job?
42.
How was your previous manager?
43.
How are you creative in your professional and personal life?
44.
What are the biggest challenges you've faced in a position?
45.
Do you think you can multitask?
46.
How would your friends describe you?
47.
How do you handle situations where guests are unhappy?
48.
Tell me about a time when you had to deal with an angry guest.
49.
Why did you leave your previous company?
50.
Tell me about a time when you gave great customer service and tell me about a time when you received great customer service.
51.
What do you think makes you a good fit for the team?
52.
What makes Fairmont different from other luxury brands?
53.
What are three things you don't like about yourself?
54.
How would you handle a disgruntled employee?
55.
What are your computer skills?
56.
Where do you see yourself in 5 years?
57.
What is your employment history?
58.
How would you direct a guest to the conference room?
59.
How would you handle a guest who is unhappy with the room?
60.
What do you know about Omni?
61.
What made you choose Drury over Marriott?
62.
What do you like to do in your free time?
63.
What is your previous experience?
64.
What makes you a good fit for the Sheraton brand?
65.
How would you handle a situation if you hear a coworker gossiping?
66.
What is your experience in the motel industry?
67.
How would you resolve a conflict with your coworker?
68.
What are your shortcomings?
69.
How would you handle a complaint from a guest?
70.
What drives you?
71.
Tell me about a time when your routine was completely thrown off and how did you handle it?
72.
Have you ever been in a situation where you could not find any solution?
73.
Tell me about a time when you went above and beyond to help a guest.
74.
Case: If there was an elderly couple who complained about noise, how would you make sure they were happy with their stay?
75.
Tell me about a time when you made a mistake and how did you overcome it?
76.
How do you feel when your supervisor is on vacation?
77.
How does your past experience help you in this position?
78.
Are you available to work on short notice?
79.
Tell me a time when you disagreed with your manager and how did you handle it?
80.
If you were stranded on a desert island, what 3 things would you bring?
81.
What makes you interested in working for Country Inn and Suites?
82.
Why do you want to work for us?
83.
Tell me about a time you disagreed with a company policy that was changed?
84.
What would your last employer say about your attendance?
85.
What makes you interested in the hotel industry?
86.
What would you change about yourself in your previous job?
87.
What are your career goals?
88.
Why do you call and leave messages that you never return?
89.
Why are you interested in this department?
90.
What was the most difficult guest complaint you ever had and how did you handle it?
91.
What did you do when you had a conflict with another employee?
92.
What would you do if a customer is angry?
93.
How would you apply your past work history in a hotel?
94.
What do you mean by integrity?
95.
What is a time when you failed to meet the expectation of your customer?
96.
What experience do you have in this area?
97.
What do you want to tell me about yourself?
98.
How do you define quality customer service?
99.
Tell me a time when you had to handle a problem and how did you handle it.
100.
Tell me about a time when you had to deal with workplace conflict.
101.
What can you contribute to the team?
102.
When are you available?
103.
What makes you different from other candidates?
104.
What type of manager do you prefer to work with?
105.
What do you think about your significant other's job?
106.
Tell me about a time you had to work with a difficult coworker or customer and how did you handle it?
107.
How would you handle a difficult situation?
108.
What would you do if a guest comes to the desk while you're on the phone?
109.
Tell me about a time when you came up with an idea that helped your company do better.
110.
What was a difficult guest interaction you had?
111.
What is your personality like?
112.
How do you handle difficult customers?
113.
How do you work with others?
114.
How do you adjust to a new position?
115.
How did you deal with stress and employee disagreements in the past?
116.
What are the 5 most important things you look for in a job?
117.
How do you handle pressure?
118.
What experience do you have in the hospitality industry?
119.
Why did you apply at Hyatt?
120.
What is the most important thing for a front desk agent?
121.
Without having any hotel experience, why would you choose a Crowne Plaza hotel as opposed to a Mariott?
122.
What would be the reasons for you to miss work?
123.
Tell me about your career.
124.
What are your examples of the 4 C's?
125.
Why did you choose Sheraton Chicago?
126.
How would you handle a difficult guest?
127.
Tell me about a time when you had to give guests different options.
128.
How do you think your experiences would make you a good fit for this position?
129.
How do you resolve conflicts?
130.
How do you handle stressful situations?
131.
How have you prepared for this interview?
132.
What is your biggest strength?
133.
What would you do if a high risk person enters the facility?
134.
What can you offer our team?
135.
What is your experience in customer support?
136.
How would you deal with a supervisor who made a decision you didn't agree with?
137.
How do you react to criticism?
138.
Tell me about a time you overcame a challenge at your previous job.
139.
If a pre-booked guest wanted a nonsmoking room but the only availability was smoking, how would you handle the situation?
140.
What brought you to hotels?
141.
Are you available to work anytime?
142.
Why did you choose customer service?
143.
What is your availability?
144.
How far are you willing to relocate?
145.
What do you expect from this company?
146.
What would you do if there was a fire alarm in the middle of the night and a guest is upset?
147.
What do you think will be the most challenging part of this job?
148.
Do you have a car?
149.
What was the most challenging experience in your life?
150.
Tell me about the worst customer experience you've had and how did you handle it?
151.
What was a time you had to overcome a challenge and how did you do so?
152.
What do you think the purpose of fuzz is on a tennis ball?
153.
What is the nicest hotel you have ever stayed in and what made it great?
154.
Why did you apply for this job when you have no relevant experience or qualifications?

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