1. Tell me about a time when you went above and beyond for a customer.
Overview
This question is meant to gauge how willing a candidate is to go the extra mile for a customer. A good answer should show that they are willing to go above and beyond the call of duty to ensure the customer's satisfaction.
Overview
This question is meant to gauge how willing a candidate is to go the extra mile for a customer. A good answer should show that they are willing to go above and beyond the call of duty to ensure the customer's satisfaction.
Interview Expectations
Willingness to go above and beyond
Good communication skills
Friendly and professional demeanor,
Sample Answer
I once had a guest who was staying at the hotel for a week on business. He had a lot of work to do and needed a quiet place to work. I offered him the use of one of our conference rooms for the duration of his stay so he could have some privacy.