A front desk agent will often be the first person a guest sees when they enter the building. This means they will need to be able to handle angry guests and respond to them in a calm and professional manner.
Overview
A front desk agent will often be the first person a guest sees when they enter the building. This means they will need to be able to handle angry guests and respond to them in a calm and professional manner.
Interview Expectations
Professional and friendly demeanor
Ability to de-escalate situations
Good communication skills,
Sample Answer
When dealing with an angry guest, I always want to use a friendly but neutral tone of voice. I'd try to solve whatever problems they were having to the best of my ability and validate their concerns, asking if there's anything else I'd be able to do after the issue is resolved to hopefully leave a good impression. If they had any complaints or advice on how to improve in the future, I would make a note of them and pass them along to whom it may concern.