Back

Customer Service Manager

Questions

 57 Questions
Clicking on the following links will update the content below
Question 1 of 57

1. If you have to make a compromise between quality and quantity, what would it be, and how would you make the decision?


Overview

The ideal candidate should be able to identify a situation in which they had to make a compromise between quality and quantity. The candidate should then explain how they made the decision and what the outcome was.

Interview Expectations

Ability to identify a situation in which they had to make a compromise
Ability to make a decision that is best for the customer
Ability to think about the long-term effects of their decisions,

Sample Answer

I would choose quality over quantity. I would inform the customer that we were out of stock on the item they wanted, but I would offer them a similar item at the same price.