The ideal candidate should be able to identify the situation, explain how they handled the situation, and follow-up with how they resolved the issue.
Overview
The ideal candidate should be able to identify the situation, explain how they handled the situation, and follow-up with how they resolved the issue.
Interview Expectations
Ability to identify and understand the problem
Ability to communicate with the customer in a calm manner
Ability to resolve the issue,
Sample Answer
I would first ask the customer to step aside so that we could talk in private. I would then ask them what was wrong and listen to their concerns. I would then explain how we could fix the problem and apologize for any inconvenience caused.