1. How did you handle a difficult customer at your previous job?
Overview
The ideal candidate should be able to explain the situation, how they handled it, and the outcome.
Overview
The ideal candidate should be able to explain the situation, how they handled it, and the outcome.
Interview Expectations
Ability to identify the problem
Ability to solve the problem
Ability to communicate with the customer,
Sample Answer
A customer was upset because she was not able to use a coupon on a product that did not match her coupon. I was able to identify that she had a coupon for a different product and that we did not have the item in stock. I offered to give her a rain check for the item and told her that I would call her when we received it.